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LMS3.1 Install upgrade failes on backups. error (704)

I'm running LMS 3.0.1. Common Services 3.1.1 on Windows 2003 server Standard Edition Service Pack 2. When trying to upgrade to LMS 3.1 Installation breaks while trying to do a backup; error(704). The message says that the directory being used don't have write access. I've tried giving this directory all possible permissions, but the problem still remains. I can create/delete/modify files on this directory no problem. I also noticed that my regular scheduled backups on a different directory, different disk also stopped working few months ago with the same error.

Any ideas… Thanks.

************************************************************

Backup to 'D:/bkps/AUTOMA~1/CMFBAC~1' started at: [Thu Mar 12 15:13:44 2009]

Archiving the contents of the following directories into D:/bkps/AUTOMA~1/CMFBAC~1\0\campus\filebackup.tar

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\DeviceDiscovery.properties

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\ANIServer.properties

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\ut.properties

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\discoverysnmp.conf

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\datacollectionsnmp.conf

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\WlseUhic.properties

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\Snmpv3EngineParam.txt

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\UTSnmpv3EngineParam.txt

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\UTDiscoverOnTrunk.properties

C:/PROGRA~1/CSCOpx/campus/etc/cwsi/users

C:/PROGRA~1/CSCOpx/campus/etc/cwsi/archives

C:/PROGRA~1/CSCOpx/campus/etc/users

C:/PROGRA~1/CSCOpx/campus/etc/cwsi/ReportArchives

C:/PROGRA~1/CSCOpx/campus/etc/cwsi/CMReportArchives

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\portsData.xml

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\RouterData.xml

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\vlanData.xml

C:/PROGRA~1/CSCOpx/campus/etc/cwsi\CMHP.properties

C:/PROGRA~1/CSCOpx/htdocs/campus/maps

C:/PROGRA~1/CSCOpx/campus/lib/classpath/com/cisco/nm/cm/ut/uhic/utlite/properties\utliteuhic.proerties

C:/PROGRA~1/CSCOpx/campus/lib/classpath/com/cisco/nm/cm/ut/utm/properties\utm.properties

C:/PROGRA~1/CSCOpx/campus/lib/classpath/com/cisco/nm/cm/ut/uhic/mac/properties\macuhic.properties

ERROR(704): Cannot create or back up tar file. Backup cancelled. Verify that you have write-access to this directory.

Backup failed: 2009/03/12 15:14:22

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 REPLY
Cisco Employee

Re: LMS3.1 Install upgrade failes on backups. error (704)

Please post the entire dbbackup.log. This error is quite generic, and simply means something went wrong with the tar command.

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