We are encountering problems when incorporating a new device type (Cisco Catalyst 3560C-8PC-S Switch) into Ciscoworks common services.
The devices remain in the "unknown" section. When digging deeper into DeviceData.xml we notice that this kind of device is is non existant in the list (220.127.116.11.18.104.22.168.1466). We manually tried to add an xml entry in the DeviceData.xml file. Unfortunately, when loading the xml file, CW throws an error message saying the latest DeviceData file is already loaded.
How is it possible that all other functions (config, device center) continue to work ?? Even in CS the device is recognised as 3560C, the only thing that is missing is the 3560C subdivision under 3560 series. Are you really sure this type of device is no more supported in LMS 3.2 ?
When checking device properties in Common services, it shows "Cisco Catalyst 3560C-8PC-S Switch", so in one way or another, the type of the device is known in CW.
All devices in the "Unknown devices" section are not found in DeviceData.xml, is this file used to build the menu in CS/Device management ? The discovery in Campus manager refuses to discover devices that are in the unknown section.
Can you please confirm that these devices are (still) supported or not ? This info should really be very helpful,
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