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New Member

M9500 not showing up in Inventory Collection

Hello,

When performing an inventory collection some of our M9500s are failing to be shown. The error message we get is:

RICS0001:Internal Error

WE ARE AT Version RME4.0.4 and all our M9500s have the same level of IOS which is: Version 2.1(2b)

We tried removing the devices and adding them in again, all but 1 fail to be shown.

Any ideas?

3 REPLIES
Silver

Re: M9500 not showing up in Inventory Collection

If the credentail verification report shows you have snmp access to the devices then you may wish to increase SNMP timeout values in RME -> Admin -> System Preferences -> RME Device Attributes.

Cheers,

Michel

New Member

Re: M9500 not showing up in Inventory Collection

Here's what has worked for me in the past, try this:

Delete the device from Campus Manager & RME if it exists. Re-write the SNMP community strings.

I've re-written the snmp community strings exactly as displayed on the screen and it worked. Strange but true!

Silver

Re: M9500 not showing up in Inventory Collection

I export the credentials from the DCR, edit them and put them back in.

Sometimes delete devices after I'be done the export.

Cheers,

Michel

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