Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Managing a Network Center

I am looking for a good book about managing a network operations center.

1 REPLY
Hall of Fame Super Silver

Re: Managing a Network Center

I recommend taking a look at "The Visible Ops Handbook". It provides real world examples of implementing an ITIL-based process framework.

For a more comprehensive approach to ITIL (Information Technology Infrastructure Library) itself, you can get the source books (pretty dry reading) or any number of implementation guides that can be seen on your favorite bookseller's website.

251
Views
0
Helpful
1
Replies
CreatePlease to create content