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MIB Defind but Ehealth cannot poll

I am getting this message on ehealth for some platforms ''(the request referenced an incorrect community or index, or an unsupported MIB) (Variable not found is sonetSectionIntervalESs)''. I have attched the XL sheet that have the error, MIBS, hardware, IOS information. I can see those MIB definitions on router by command show snmp MIB but still get that error.

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Re: MIB Defind but Ehealth cannot poll

Are the devices certified by CA/Concord?

Do you have "snmp ifindex persistence" configured in the IOS?

Have you tried rediscovering these devices in eHealth?

What's in /tmp/sonetSectionIntervalESs.dump if you execute the following command?

nhSnmpTool -c yourReadOnlySNMPstring -t 60 -o 1.3.6.1.2.1.10.39.1.2.2.1.2 87.x.x.x -f /tmp/sonetSectionIntervalESs.dump

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