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MSN Messenger issue

hi there, i am new to this forum and i have a question about problem in msn messenger, one of our customers have 2811 and he said he face sometimes not all the time that msn messenger did not open while all others are working (like yahoo) he has a NAT inside his network and there is an access list but i checked it there is nothig is forbiddeing the messenger so if you can give me an idea about that i will be thankfull for you

Regards

1 REPLY

Re: MSN Messenger issue

Hi

There are multiple reasons/causes for this disconnection problem.

1.problem with the link(connectivity)

2.problem with the MSN site (possible)

3.MTU size mismatch or misconfiguration.

To isolate this better to check out the MTU value configured under the interface mode at present.

Also the NAT translation table during the disconnection.

Also would suggest to check the status of connectivity to internet world during the messenger disconnection period..

regds

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