Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

NAM not monitoring Active Calls

Hello, I have installed a NAM (WS-SVC-NAM-1-250S) in a VSS.

The NAM capture traffic and it seems work fine but I can´t see the Active Calls or Known Phones but I do see RTP Streams.

I don`t know if some aditional configuration is needed or it is because my Voip telephony is Avaya and there is a incompatibility.

The card is installed in the Distribution VSS, where is concentrated the server´s and user´s access swtiches, so i think the nam is in the way of calls signaling.

Thank you.

Cisco Employee

Re: NAM not monitoring Active Calls

This could be related to CSCse14917.  This bug states that there are known incompatibilities between voice monitoring and non-Cisco voice products.  Avaya was explicitly called out.  The bug was closed as support is not planned for the NAM.

New Member

Re: NAM not monitoring Active Calls

Thank you a lot