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NAM Upgrade Problem

While I was upgrading NAM 2 from ver 3.6 to 4.1 I found that the connection is (Flapping) after the upgrade, then I found the following error on the core. (The NAM module is restarting)

000947: 12w1d: %SNMP-5-MODULETRAP: Module 2 [Down] Trap

000948: 12w1d: %OIR-SP-3-PWRCYCLE: Card in module 2, is being power-cycled 'off (Module not responding to Keep Alive polling)'

000949: 12w1d: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module not responding to Keep Alive polling)

After checking the error meaning, I have found that the workaround is to restart the module many times!!

But the problem never solved, the problem only is resolved if I restarted the NAM in the (cf:1) mode, otherwise the module keeps restarting.

The following are the output of the show ver:

root@NAM2.Xceed# show ver

NAM application image version: 3.6(1a)

Maintenance image version: 2.1(3)

NAM Daughter Card Micro code version: (NAM)

BIOS Version: 4.0-Rel 6.0.4

Installed patches:

No patches are installed on this system.

And the Version I'm upgrading to is (the same as NAM1):


Could anyone help to resolve this problem?


Re: NAM Upgrade Problem

Can you please post a show module from the switch and a show version from the switch?

Can you also run the following memory test from the switch:

hw-module module 2 reset mem-test-full

Community Member

Re: NAM Upgrade Problem

The output of the show module on the switch:

#sh module

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

2 8 Network Analysis Module WS-SVC-NAM-2 SAD070802VL

Mod MAC addresses Hw Fw Sw Status

--- ---------------------------------- ------ ------------ ------------ -------

2 0002.7ee5.048c to 0002.7ee5.0493 1.0 7.2(1) 3.6(1a) Ok

Mod Online Diag Status

---- -------------------

2 Pass

The output of the show Version on the switch:

#sh ver

Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXI1, RELEASE SOFTWARE (fc3)

Technical Support:

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Sat 28-Mar-09 10:30 by prod_rel_team

ROM: System Bootstrap, Version 12.2(17r)SX5, RELEASE SOFTWARE (fc1)

XCC_CAI01_CORE02 uptime is 13 weeks, 2 days, 13 hours, 20 minutes

Uptime for this control processor is 13 weeks, 2 days, 13 hours, 37 minutes

Time since XCC_CAI01_CORE02 switched to active is 13 weeks, 2 days, 13 hours, 36 minutes

System returned to ROM by power cycle at 12:58:02 UTC Tue Jun 16 2009 (SP by power on)

System restarted at 21:57:04 CLT Mon Jun 22 2009

System image file is "sup-bootdisk:s72033-adventerprisek9_wan-mz.122-33.SXI1.bin"

Last reload reason: Unknown reason

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

If you require further assistance please contact us by sending email to

cisco WS-C6513 (R7000) processor (revision 2.0) with 983008K/65536K bytes of memory.

Processor board ID SAL1306J6JY

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache

Last reset from s/w reset

1 SIP-200 controller (8 E1).

11 Virtual Ethernet interfaces

212 Gigabit Ethernet interfaces

4 Ten Gigabit Ethernet interfaces

12 Serial interfaces

8 Channelized E1 ports

1917K bytes of non-volatile configuration memory.

8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

Just a small update, the version I'm upgrading to is: upgrade

Community Member

Re: NAM Upgrade Problem

Any ideas?


Re: NAM Upgrade Problem

Hi there,

Were you ever able to find a resolution for this issue?  I'm having the exact problem with my NAM-2 module and I can't figure out any steps.  Is this a bug in 4.1?



Community Member

Re: NAM Upgrade Problem

i have paused the upgrade till i find an answer, but i will try again in the coming day. i still didn't find an answer for the situation.

i'll inform u if i succeeded in my upgrade...

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