NCS 1.1 Can't log in as root

frankjameswilson · ‎02-13-2012

Hi,

I'm preparing to migrate from WCS to NCS.

I've got my licenses and I'm ready to go.

I've downloaded and installed the small distritubtion on my VMware platform.

The image loads up and the web starts, but there seems to be something missing from the setup part of it.

When I go to the web login, I'm meant to log in with the root user.

From the documentation, I see that I should have been prompted for a web user login, as root and that in the install or setup process Im meant to set a root password, however. I'm never prompted for this.

In the docs it says:

Installing NCS ...

************************************************

*  Cisco Prime Network Control System Setup    *

************************************************

Enter "^" to return to previous question.

HA Primary Machine

********************************************

*  High Availability Role Selection        *

********************************************

Will this server be used as a Secondary for HA? (yes/no)[no]:

********************************************

*  Web Interface Root Password Selection   *

********************************************

Enter root password:

Enter root password again:

********************************************

*  FTP Password Selection                  *

********************************************

Enter ftp password:

Enter ftp password again:

************************************************

*  Summary                                     *

************************************************

Server will not be a Secondary

Root Password is set.

Ftp Password is set.

Apply these settings? (y/n)n

This never shows up on my install.

I've even tried to reset the password manually with the admin user from CLI, but to no avail.

Please help!

NCS/admin# ncs password root password PleaseWorkNoW2012

CompilerOracle: exclude org/snmp4j/Snmp.send

Error occurred during initialization of VM

java.lang.Error: java.lang.ClassNotFoundException: com.cisco.xmp.classLoader.XMPSystemClassLoader

at java.lang.ClassLoader.initSystemClassLoader(Unknown Source)

at java.lang.ClassLoader.getSystemClassLoader(Unknown Source)

Caused by: java.lang.ClassNotFoundException: com.cisco.xmp.classLoader.XMPSystemClassLoader

at java.net.URLClassLoader$1.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at java.lang.Class.forName0(Native Method)

at java.lang.Class.forName(Unknown Source)

at java.lang.SystemClassLoaderAction.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.lang.ClassLoader.initSystemClassLoader(Unknown Source)

at java.lang.ClassLoader.getSystemClassLoader(Unknown Source)

ERROR: Invocation of XMP User Password reset failed, Please check the server log file, exiting

Thomas Torsteinsen · ‎02-14-2012

I have the excact same issue. Surely we must be hitting a bug of some kind?

frankjameswilson · ‎02-14-2012

I actually figured it out.

You as me, probably downloaded the wrong image.

It's confusing, because there is nothing, as far as I could see in the description indicating which was which.

To be honest, I don't even know what the wrong one is for.

I started out with NCS-WAN-VA-1.1.0.1114-small.ova, and as mentioned, I have no idea what that is for, but it's the wrong image.

What you want is NCS-VA-1.1.0.58-small.ova

I deleted the first install of the WAN-VA image and reinstalled with the VA one and volia, works perfect!

Hope that helps you!

Martin Ermel · ‎02-14-2012

a short info on NCS (WAN) I found on CCO (to let you know what you have downloaded...)

form the Quick Start Guide:

[...]

"Prime NCS (WAN) provides lifecycle management of Cisco routers and switches, simplifying the configuration, administration, monitoring, and troubleshooting of these devices. Prime NCS (WAN) helps deploy and manage Cisco Borderless Network architectures and services with a focus on WAN and multi-service branch networks. "

[...]

the documentation overview:

http://www.cisco.com/en/US/partner/docs/net_mgmt/prime/network_control_system/1.1/documentation/list/ncs_wan_doclist.html

and the release notes:

http://www.cisco.com/en/US/partner/docs/net_mgmt/prime/network_control_system/1.1/release/notes/ncs_rn.html

I am not sure, but I asssume that LMS will finally (at the far end) be merged/converted into this product..

Thomas Torsteinsen · ‎02-15-2012

Ahh, wasnt aware of that. Reinstalled with the other image and it works now.

Thanks for your help!!

frankjameswilson · ‎02-15-2012

To answer the question about the other image, yes, everything of management and provision is now going towards the PRIME umbrella.

So now it's Prime NCS - Wireless, Prime LMS (previously CiscoWorks LMS), Prime NAM and one more I can't remeber at the moment.