NCS prime infrastructure 2.0 NMS service down

[Augustgood]

Hi, after upgrade NCS Prime from fimware 1.3.0.20 to 2.0 the NMS service remain down and i can't connect via web GUI.

If i attempt to install/upgrade the patch pi_update_2.0-3.ubf i receive the following error:

Please ensure you have a backup of the system before proceeding.

Proceed with the application install ? (yes/no) [yes] ? yes

Initiating Application installation...

% Unable to unbundle the package. Package may be corrupt or there is not enough disk space

but the file is not corrupted and i have disk space.

Can someone help me ??

[Vlad Vlaicu]

Hello,

Is it only the NMS Server that is down? What is the status of the rest of the services?

How long have you waited after upgrading?

My suggestion is not to apply any patches while there are problems with the services as it may end up making it worse.

Regards,
Vlad

==========
NMS Team
Krakow, Poland
Cisco TAC

[Augustgood]

i don't know but after ncs stop and ncs start the service was started.

tHANKS

[Kitri Waterman]

Older post, but I ran into a similar error when applying the 2.1.1 maintenance patch on 2.1.

TAC tells me that .ubf patches can only be applied through the Prime GUI. .tar patches/code get applied through the cmd line.

If you are running your Prime servers in HA, see the patching instructions here: http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-1-1/release/notes/cpi_rn.html#pgfId-122417