Following management tools and products that fit into the implementation and operation phases of Cisco Unified Communications Management: Cisco Unified Provisioning Manager (Unified PM) manages provisioning of initial deployments and ongoing operational activation for IP communications services. Cisco Unified Operations Manager (Unified OM) provides comprehensive monitoring with proactive and reactive diagnostics for the entire Cisco Unified Communications system. Cisco Unified Service Monitor (Unified SM) provides a reliable method of monitoring and evaluating voice quality in Cisco Unified Communications systems.
For the further details for the Cisco Unified Communications Management Suite follow the below URL :
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/netmgmt.html#wp1043721
Cisco NAMs combine a rich set of embedded data collection and analysis capabilities with a remotely accessible, Web-based management console, all of which reside on a single blade. The embedded Web-based Traffic Analyzer console offers quick access to configuration menus and presents easy-to-read performance reports on data, voice, and video traffic. The Cisco NAM not only provides the ability to analyze packets, but also the ability to analyze them from within the switch or router itself, giving you greater insight into how the network is being used and how users experience the services that your network offers.
Below URL which will help you for the further understanding for NAMs:
http://www.cisco.com/en/US/products/sw/cscowork/ps5401/prod_software_versions_comparison.html
