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New Member

New install of LMS - problems w/user tracking

I can't seem to get the hostname and IP address fields in the user tracking reports to populate. I get almost all other info. I am running LMS 3.0.1 and CM 5.0.3. I am sure I missed something just can't seem to find it.

Cisco Employee

Re: New install of LMS - problems w/user tracking

The IP address field is populated by looking that the router ARP caches for each subnet. If you are using a PIX, FWSM, or ASA as your router, then you will not see IP addresses in UT unless you are using UTLite or Dynamic User Tracking with DHCP snooping. Your routers must be supported by Campus Manager, and must appear as green with router (or layer 3 switch) icons on the topology map.

Once UT has found the IP addresses, then it will look them up in DNS or the server's local hosts file to get the hostnames.