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New Member

No inventory collection from some devices

I am very new to Cisco Works and am having a problem with device inventory collection.

I am using LMS 3.0 with RME 4.2.0. I have devices that are working with config archive but do not work with inventory collection.

One of the device I am trying to get the inventory from is 10.100.60.114

The device credentials are correct as I can get a config archive from this device.

The job fails and I get the message "Device Collection Failed"

I have attached a IC_Server.log and a show tech from the device.

Any help would be very appreciated.

I have attached the IC_server.log

cheers

Rich

5 REPLIES
Cisco Employee

Re: No inventory collection from some devices

This looks like a known bug which is fixed in LMS 3.2. What version of code is this switch running?

New Member

Re: No inventory collection from some devices

It's a 6513 with a VS-S720-10G running 12.2(17r)SX5.

Cisco Employee

Re: No inventory collection from some devices

This is not a released version of code. Post the entire show ver output.

New Member

Re: No inventory collection from some devices

Sorry, loosing my mind today.

The devices are running s72033-ipservicesk9_wan-mz.122-33.SXI.bin

Cisco Employee

Re: No inventory collection from some devices

This is a known bug (CSCsx58694). A patch is available from TAC, but the preferred solution is to upgrade to LMS 3.2.

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