Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

No IP Phones in Campus Manager

Running LMS 3.2 and Campus Manager 5.2.0. In looking at campus manager showing 0 IP phones. Do I need to "start acquistion" to populate IP phones?


No IP Phones in Campus Manager

the Call Manager that manages the IP Phones must be successfully discovered in LMS (green icon on topology); a successfull DataCollection followed by an acquisition should finally give you the result you want.

see also here:

for CallManager integration in LMS see here:

New Member

Re: No IP Phones in Campus Manager

Get the following message when trying to launce topology services.

No IP Phones in Campus Manager

the problem is what the pop up window says:

you (your user) do not have the privilege to create the directory C:\Program Files(x86)\Java\jre6\lib\endoresed

If you are allowed to, change the permission for "C:\Program Files(x86)\Java\jre6\lib" so that your user has full permissions on this directory.

If this directory does not yet exists, change the permissions on the parent directory;

alternatively, get the Java plugin from the LMS server and install it manually AS ADMINISTRATOR  on your client.

The plugin is located on the LMS Server in this directory:


the file name is similar to this (depending on the version);


New Member

Re: No IP Phones in Campus Manager

Was able to load topology services in cisco works server.