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New Member

OM 2.0 not showing any phones anymore

Could somebody give me a hint in which log or where to check when I have no way to display any phones anymore in "Service Level View" or "IP Phone Status" / View all phones. There were phones before and discovery works.

Thanks alot.

Danny

3 REPLIES
Cisco Employee

Re: OM 2.0 not showing any phones anymore

What do you see for IP Phones under CUOM --> Devices --> Device Management

How many phones showing under Administration > System Status?

New Member

Re: OM 2.0 not showing any phones anymore

Hi.

It went down from 800 to only one device now in the device mgmt page.

In the system status page, there is no error visible, the last device scan runned properly with completed.

Phone Inventory Collection Wed 04-Jul-2007 16:00:10 CEST Completed Thu 05-Jul-2007 00:00:00 CEST

Cheers

Danny

New Member

Re: OM 2.0 not showing any phones anymore

Solved.

Call Manager (5.x) SNMP services died somehow in a uncertain stage. OM could not read out anymore devices.

OM does not complain or alert when this happens. Not a very clever thing for a tool that should supervise another product. After restart of the SNMP service, all back to normal.

Danny

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