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New Member

Option to Manage Thresholds in DFM not available

Hi I'm running DFM 3.2.0 and when I tried to expand the tab to manage threshold on interfaces nothing is there.

I tried rebooting the server to see if it fixes the problem no luck.

I am able to expand Device type groups and make changes, not for the DFM or User defined group.

I was able to last week though.

24 REPLIES
New Member

Re: Option to Manage Thresholds in DFM not available

To give you an example:

Under DFM>Configuration>Managing Thresholds> I'm able to expand Device Type groups i.e. Routers, Sec. and VPN, etc.

For DFM which has the access port groups and such.....when I click on the expand button nothing shows up.

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

This sounds like it's working by design.  Grouping in DFM is strange, and not like the other applications.  Post a screenshot so I can confirm.

--

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com

New Member

Re: Option to Manage Thresholds in DFM not available

Attached is a snapshot on my slave server and master server.

This was working earlier this week when I changed High Utilization from 40% to 95%

Not sure why option is not available now.

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

Yes, that should be working.  Have you tried restarting Daemon Manager on this server yet?

--

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com

New Member

Re: Option to Manage Thresholds in DFM not available

Yes I have.

-Dion

On Apr 9, 2010, at 2:21 AM, "jclarke"

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

Post the logs under NMSROOT/log/dfmLogs/PTM.

New Member

Re: Option to Manage Thresholds in DFM not available

Please see attached.

Thanks,

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

There appears to be an OGS problem.  Have you tried rebooting the entire server?  You may be seeing a bug where the DfmServer processes don't actually a terminate on Daemon Manager shutdown.  A reboot would confirm that.

New Member

Re: Option to Manage Thresholds in DFM not available

That's what I assumed....I have rebooted the server several times.

-Dion

On Apr 12, 2010, at 6:36 PM, "jclarke"

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

Post the output of:

NMSROOT/objects/smarts/bin/brcontrol

And post the DFMOGSServer.log.

New Member

Re: Option to Manage Thresholds in DFM not available

I'm having truoble finding this log file.

DFMOGSSErver.log

Also brcontrol seems to be an application.

New Member

Re: Option to Manage Thresholds in DFM not available

Nevermind here is the log file.

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

I wanted you to run the brcontrol program, and post the output.

New Member

Re: Option to Manage Thresholds in DFM not available

Sorry about that.

I ran the program and here is the output located in CSCOpx\log directory.

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

You should have seen output from brcontrol in the DOS window from which you ran it.  What was that output?

New Member

Re: Option to Manage Thresholds in DFM not available

Here is the screenshot of the output.

Not sure on how to interpret what I'm seeing.

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

What is the output of:

NMSROOT/bin/perl NMSROOT/bin/resolver.pl pmplwnet1800.corp.citistreet.org
New Member

Re: Option to Manage Thresholds in DFM not available

See attached.

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

Post the NMSROOT/objects/smarts/local/logs/DFM.log and DFM1.log.

New Member

Re: Option to Manage Thresholds in DFM not available

Please see attached.

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

It looks like something may be wrong with your DFM repository files.  Try shutting down Daemon Manager, then delete NMSROOT/objects/smarts/local/repos/icf/DFM.rps and DFM1.rps.  Then restart Daemon Manager, and see if you can modify threshold settings.

--

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com

New Member

Re: Option to Manage Thresholds in DFM not available

Thanks for the advice....I performed the following steps and even rebooted did not fix my issue.

Cisco Employee

Re: Option to Manage Thresholds in DFM not available

You could try a full reinit of the DFM databases, but that would cause all of your DFM customizations to be lost.  The instructions can be found at https://supportforums.cisco.com/docs/DOC-8796 .  However, it might be better to open a TAC service request so real-time debugging can be done.

New Member

Re: Option to Manage Thresholds in DFM not available

Hi thanks for your help....

I tried the reinit of the database several times,......I will open

a TAC case.

-Dion

On Apr 14, 2010, at 10:39 PM, "jclarke"

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