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Community Member

PI2: how to can find out the reason, if ncs cant start?

Hello,

after changing the timezone and reload, ncs does not come up:

ade # service NCS status

Getting the status of NCS: Health Monitor Server is running.

Ftp Server is Stopped

Database server is running

Tftp Server is Stopped

Matlab Server is Stopped

NMS Server is stopped.

CNS Gateway with port 11011 is down

CNS Gateway SSL with port 11012 is down

CNS Gateway with port 11013 is down

CNS Gateway SSL with port 11014 is down

Plug and Play Gateway Broker with port 61617 is down

Plug and Play Gateway config, image and resource are down on https

Plug and Play Gateway config, image and resource are down on http

Plug and Play Gateway is stopped.

SAM Daemon is not running ...

DA Daemon is not running ...

Syslog Daemon is not running ...

Compliance engine is not running ade

for 2 hours, after ncs stop and ncs start, the problem still persists.

After checking logfiles in /opt/CSCOncs/logs I'm still not able to see the root cause.

What can I do to get this installation running again?

thx for hints, Steffen

2 REPLIES
Cisco Employee

PI2: how to can find out the reason, if ncs cant start?

Such issues has been ideally seen with the DB corruption. If it is related to timezone change, you can try to revert the timezone to same as before the problem.

Use Clock timezone command to set the timezone.

-Thanks
Vinod
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Community Member

PI2: how to can find out the reason, if ncs cant start?

After checking

/opt/CSCOlumos/logs/hm-0-0.log

I found out, what was happened: the for many times removed HA configuration is probalbly not removed in real - the secondary has taken over but with completely different content as the primary. Strange: as long we was busy with get HA working it was not working properly - more problems than benefint in real. So we destroyed the HA configuration. Since this time we worked from the primary only, did also reboots resulting in the primary came up every time as expected and so we forgot to still own a secondary over the time.

PrimeInfrastructure/admin# ncs ha status

[State] Stand Alone [Failover Type] automatic

but in real there is a little bit HA left

Is this feature called randomized HA?:)

Steffen

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