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New Member

Prime 2.0 crash on certain operations with map

PI is version 2.0 with latest patch (3) on VMware

 

when selecting a client and then hitting locate on map the system crashes and services are unavailable

 

this happens :

 

CLI:

PRIMEInfra/admin# ncs status


Health Monitor Server is running.
Ftp Server is running
Database server is running
Tftp Server is running
Matlab Server is running
NMS Server is stopped.
CNS Gateway with port 11011 is down
CNS Gateway SSL with port 11012 is down
CNS Gateway with port 11013 is down
CNS Gateway SSL with port 11014 is down
Plug and Play Gateway Broker with port 61617 is down
Plug and Play Gateway config, image and resource are down on https
Plug and Play Gateway config, image and resource are down on http
Plug and Play Gateway is stopped.
SAM Daemon is running ...
DA Daemon is running ...
Syslog Daemon is running ...

 

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

The console output during crash reports:

*** glibc detected *** /opt/CSCOlumos/jre/bin/java: free(): invalid pointer: 0x000000005f5b1c20 ***
======= Backtrace: =========
/lib64/libc.so.6[0x3abd8722ef]
/lib64/libc.so.6(cfree+0x4b)[0x3abd87273b]
/lib64/libpthread.so.0(pthread_cond_destroy+0xc)[0x3abe00b16c]
/opt/CSCOlumos/jre/lib/amd64/server/libjvm.so[0x2b033d0daf64]
/opt/CSCOlumos/jre/lib/amd64/server/libjvm.so[0x2b033d0d8be5]
/opt/CSCOlumos/jre/lib/amd64/server/libjvm.so(JVM_Sleep+0x338)[0x2b033cf2c408]
[0x2aaaabaa8f70]
======= Memory map: ========
40000000-40009000 r-xp 00000000 fd:04 2949157                            /opt/CSCOlumos/jre/bin/java
40013000-40016000 ---p 40013000 00:00 0
40016000-40054000 rwxp 40016000 00:00 0
4009e000-400a1000 ---p 4009e000 00:00 0
400a1000-400df000 rwxp 400a1000 00:00 0
40108000-4010a000 rwxp 00008000 fd:04 2949157                            /opt/CSCOlumos/jre/bin/java
4010a000-4010b000 ---p 4010a000 00:00 0
4010b000-4020b000 rwxp 4010b000 00:00 0
..........
40e4e000-40e51000 ---p 40e4e000 00:00 0
40e51000-40e8f000 rwxp 40e5*** glibc detected *** /opt/CSCOlumos/jre/bin/java: malloc(): memory corruption: 0x000000005f819810 ***

 

 

-----------------------------------------------

 

Crashlog

 

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0x00002b9f3a3b9227, pid=18409, tid=1143380288
#
# JRE version: 6.0_33-b03
# Java VM: Java HotSpot(TM) 64-Bit Server VM (20.8-b03 mixed mode linux-amd64 compressed oops)
# Problematic frame:
# V  [libjvm.so+0x7e6227]  StringTable::lookup(int, unsigned short*, int, unsigned)+0x27
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp

.............

Heap
 par new generation   total 1028992K, used 876520K [0x0000000630000000, 0x0000000675c80000, 0x00000006b0000000)
  eden space 914688K,  94% used [0x0000000630000000, 0x0000000664a19068, 0x0000000667d40000)
  from space 114304K,  12% used [0x0000000667d40000, 0x0000000668b21238, 0x000000066ece0000)
  to   space 114304K,   0% used [0x000000066ece0000, 0x000000066ece0000, 0x0000000675c80000)
 concurrent mark-sweep generation total 2283268K, used 1408970K [0x00000006b0000000, 0x000000073b5c1000, 0x00000007b0000000)
 concurrent-mark-sweep perm gen total 1310720K, used 812726K [0x00000007b0000000, 0x0000000800000000, 0x0000000800000000)

 

-------

 

This should be bug  CSCuh73208
reported here : Link

but the patch in which it should have been solved is already installed !!!

 

Only solution to take back services online is    ncs stop/start

 

Please help me!!

and thank you for any reply

8 REPLIES
New Member

Hi, I believe this bug is

Hi,

 

I believe this bug is still not fixed with that patch .Just checked a case :

 

http://wwwin-tools.cisco.com/casekwery/getServiceRequest.do?id=628674783

in which the engineer raised a case with development team and they mentioned they are still working on it. So i would say best thing will be to open a case with them and check if it is still fixed or not.

Hope this helps.

New Member

thank you nidhawanthat is

thank you nidhawan

that is crazy...

unfortunately I cannot open that link.

and the customer's service contract expired a coupleof months ago... 

What do you think about upgrading to 2.1?

 

 

New Member

Hi, You can try upgrading to

Hi,

 

You can try upgrading to 2.1. I saw a couple of cases in which upgrading to 2.1 fixed the issue. So you can certainly try that and see if it works.

New Member

I am running 2.1 and I keep

I am running 2.1 and I keep getting a Crash when trying to upload a DWG file. It is a complex file with over 100 rooms but I have striped it down to basic and still having issues :( 

 

not sure its fully fixed yet. 

New Member

Hi, In that case you will

Hi,

 

In that case you will have to open a TAC case so that an engineer can open a case with BU team to assist further on this issue.

New Member

SAdly response from Support

SAdly response from Support is "work around is to covert to JPEG and import that" :( 

 

Some really minor issues are making Prime anoying to work with. 

New Member

Did anyone ever find a

Did anyone ever find a solution to this??? Having same issue. Upload .dwg autocad and prime crashes. Except in my case I cannot start the server anymore and get into the GUI at all. Running Version : 2.1.0.0.87

 

ccsncs01/admin# ncs start verbose

Starting Network Control System...

Reporting Server Heap size = 4096m
XMP Server Heap size = 6144m
Starting Health Monitor
Starting Health Monitor as a primary
Checking for Port 8082 availability... OK
truststore used is /opt/CSCOlumos/conf/truststore
truststore used is /opt/CSCOlumos/conf/truststore
CERT MATCHED :
Updating web server configuration file ...
Starting Health Montior Web Server...
Health Monitor Web Server Started.
Starting Health Monitor Server...
Health Monitor Server Started.
Database server started.
HMMain: StartNCS method with kill stale
WCSAdmin::startServices

Processing Service Name: Ftp
Starting Remoting Service: Ftp Server
ERROR: ld.so: object 'libblas.so.3' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'libblas.so.3' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'libblas.so.3' from LD_PRELOAD cannot be preloaded: ignored.

Processing Service Name: Database
Database is already running.

Processing Service Name: Tftp
Starting Remoting Service: Tftp Server
ERROR: ld.so: object 'libblas.so.3' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'libblas.so.3' from LD_PRELOAD cannot be preloaded: ignored.
Stopping Xvfb...
Starting Xvfb...
system property before init instance: null
Starting Remoting Instance: Ftp Server
Checking for Port 20558 availability... OK
Starting up FTP server
Started FTP
FTP Server started
Starting Remoting Service Web Server Ftp Server...
Remoting Service Web Server Ftp Server Started.
Starting Remoting Service Ftp Server...
ERROR: ld.so: object 'libblas.so.3' from LD_PRELOAD cannot be preloaded: ignored.
Remoting 'Ftp Server' started successfully.

Processing Service Name: Matlab
Starting Remoting Service: Matlab Server
ERROR: ld.so: object 'libblas.so.3' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'libblas.so.3' from LD_PRELOAD cannot be preloaded: ignored.
ERROR: ld.so: object 'libblas.so.3' from LD_PRELOAD cannot be preloaded: ignored.

Processing Service Name: NMS Server
Stopping Xvfb...
Starting Xvfb...
system property before init instance: null
Starting Remoting Instance: Tftp Server
Checking for Port 20559 availability... OK
Starting Remoting Service Web Server Tftp Server...
Remoting Service Web Server Tftp Server Started.
Starting Remoting Service Tftp Server...
Remoting 'Tftp Server' started successfully.
Stopping Xvfb...
Starting Xvfb...
system property before init instance: null
Starting Remoting Instance: Matlab Server
Checking for Port 20555 availability... OK
Starting Remoting Service Web Server Matlab Server...
Remoting Service Web Server Matlab Server Started.
Starting Remoting Service Matlab Server...
Remoting 'Matlab Server' started successfully.
DEPENDENCY CHECK: Database
Starting NMS Server
Checking for running servers.
  Checking if DECAP is running.
  00:00 DECAP is not running.
00:00 Check complete. No servers running.
  00:12 DECAP setup complete.
Starting Server ...
Done waiting DB initialization
Starting SAM daemon...
Done.
Starting DA daemon...
Starting DA syslog daemon...
Creating Application Context

New Member

we did upgrade to 2.2.0 we

we did upgrade to 2.2.0 we found no solution to that..

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