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Prime infrastructure 2.0 - Inventory error with Virtual-Access Interface


We have recently been trying to resolve a few issues with routers which get partial inventory failures upon discovery. I have managed to narrow this down slightly with the help of the inventory.log file. (With help from this post ) I have found the following happnes when this device is added:

[2014-03-04 14:00:27,537] [ICE Service[ 1]Thread: 29] [inventory] [ERROR] - Object detected as SAME but DB Object obtained from the database is NULL For instance id: 0 For generated POJO: PPPEncapsulation[callBack=false,callIn=false,callOut=false,multilink=false,name=Virtual-Access1,oneTime=false,owningEntityId=69757688_172.16.3.202,preferedAuthType=NONE,deployPending=NONE,name=Virtual-Access1,owningEntityId=69757688_172.16.3.202,instanceId=0,_orderedListOEIndex=<Integer>,_creationOrderIndex=<Integer>,instanceVersion=0]

I have highlighted above where it mentions the problem with the virtual access interface. The configuration on the router is for PPPoE and the virtual-access1 interface is bound to Dialer0.

It then goes on to roll back the transaction: persistObjects called with addList size = 307, updateList size = 6 Exception while persisting:,message=errorId=12,componentName=CRUD Error Create Object Failed Exception occured while inventory collection for device with id 69757688: errorId=12,componentName=CRUD Error Create Object Failed Done with collection. Total call method time: 15308 Rolling back the transaction

Has anyone else come accross this issue?

I have attched the log showing just messages from this device.



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