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New Member

Prime LMS 4.2.4 ICServer process shutdown automatically on daily basis

We are running prime lms 4.2.4, every morning we found that ICServer process is shutdown, once we start it it starts fine, next day again the same.

You know this process is required for the Inventory Collection.

Application is installed on windows, thanks in advance

Thanks, Anas *--* Please rate the useful post,its free ;) *--*
  • Network Management
Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Prime LMS 4.2.4 ICServer process shutdown automatically on d

Hi Anas,

In the meantime , you can follow the below steps:

1. Stop the ciscoworks and wait for 5 minutes.
      
2. Increase the ICServer memory heap size from 256 to 512 in 
registry for ICServer process      
* HKEY_LOCAL_MACHINE->SOFTWARE->Cisco->Resource Manager->Current Version
->Daemons->ICServer       The HEAP (ICServer parm -Xmx512m)      
3.start the daemon manager

Keep the eye on the ICserver process and see if it is still failing...

I have attached the screen shot for your referenec ..

Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
6 REPLIES
Cisco Employee

Prime LMS 4.2.4 ICServer process shutdown automatically on daily

Hi Anas,

Kindly share the ICServer.log and IC_Server.log (NMSROOT\CSCOPX\LOG)

Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Hi friend:

Hi friend:

I am reciving in my e-mail event "inventory change" asociated a this service ICService, but is too much, is possible to disable this traps in snmp ? and where is this option?

Thanks

Marco.

I had attached picture.

Cisco Employee

Re: Prime LMS 4.2.4 ICServer process shutdown automatically on d

Hi Anas,

In the meantime , you can follow the below steps:

1. Stop the ciscoworks and wait for 5 minutes.
      
2. Increase the ICServer memory heap size from 256 to 512 in 
registry for ICServer process      
* HKEY_LOCAL_MACHINE->SOFTWARE->Cisco->Resource Manager->Current Version
->Daemons->ICServer       The HEAP (ICServer parm -Xmx512m)      
3.start the daemon manager

Keep the eye on the ICserver process and see if it is still failing...

I have attached the screen shot for your referenec ..

Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Prime LMS 4.2.4 ICServer process shutdown automatically on daily

Hi Afroj and thanks for your reply, is this for prime lms 4.2?

Thanks, Anas *--* Please rate the useful post,its free ;) *--*
Cisco Employee

Prime LMS 4.2.4 ICServer process shutdown automatically on daily

Yes , you can apply this workaround.

But it would be good , if you send me the logs file first then I will check and confirm it accordingly

Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Prime LMS 4.2.4 ICServer process shutdown automatically on daily

I will

Thanks, Anas *--* Please rate the useful post,its free ;) *--*
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