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Probelm with Campus Manger 5.2

Recently upgraded to LMS 3.2 and Campus Manger 5.2. Since the upgrade Data Collection doesn't seem to work. The schedule is in place and I've tried manually forcing it to start with no luck. The user tracking seems to be working normally. Any ideas? Is there a process that needs to be restarted?

20 REPLIES
Cisco Employee

Re: Probelm with Campus Manger 5.2

What do you mean it's not working? Exactly what problems or errors are you seeing?

New Member

Re: Probelm with Campus Manger 5.2

It doesn't run, the last collection was four days ago. When I try to manually start a collection it gives the message that it is going to start and never leaves "idle".

Cisco Employee

Re: Probelm with Campus Manger 5.2

Post the ani.log and ANIServer.log.

New Member

Re: Probelm with Campus Manger 5.2

Posted.

New Member

Re: Probelm with Campus Manger 5.2

I completely uninstalled the entire Ciscoworks suite and re-installed LMS 3.2 with all the modules. Same issue, the initial data collection ran and it hasn't worked since. Were you able to see anything in the log files?

Cisco Employee

Re: Probelm with Campus Manger 5.2

Sorry, I missed this post. There appears to be a problem with the ANI database. When you did the reinstall, did you restore from backup? If so, try reinitializing the ANI database:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=ani dmprefix=ANI

New Member

Re: Probelm with Campus Manger 5.2

I did not restore from backup, started with a clean database.

Cisco Employee

Re: Probelm with Campus Manger 5.2

Then reproduce the problem, and post the new logs along with the output of pdshow.

New Member

Re: Probelm with Campus Manger 5.2

Log files are attached.

Cisco Employee

Re: Probelm with Campus Manger 5.2

How are you starting Data Collection?

New Member

Re: Probelm with Campus Manger 5.2

The schedule is set for the defaults..every 4 hours. I also try on the CM homepage, under "system status", click "Start Data Collection" link. It asks for "all devices" or "new devices". I select all, and its says it will notify server to run collection.

Cisco Employee

Re: Probelm with Campus Manger 5.2

I see both running without any fatal errors. Campus Manager should be managing devices. It last started at 11:08 this morning, and finished at 11:15.

New Member

Re: Probelm with Campus Manger 5.2

If it runs the last completion time never updates.

Cisco Employee

Re: Probelm with Campus Manger 5.2

What is the last completion time? Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.

New Member

Re: Probelm with Campus Manger 5.2

Hi,

I read the logs and found there were many error message about STP,

******Unable to fetch STP device instance params from device 10.160.2.44 ****

Is it possible that check this device first, make sure the STP work normal, VTP domain, mode, STP mode, vlan infos and etc.

hope it help

Yang

Cisco Employee

Re: Probelm with Campus Manger 5.2

These errors have nothing to do with the problem being reported here. If anything, they offer proof that the Data Collection is actually running.

New Member

Re: Probelm with Campus Manger 5.2

Hello

I have exactly the same problem.

After upgrade 3.1 > 3.2 the Data Collection don't works.

No problems with the daily UT Acquisition

I have checked the ani.log and I found a lot of "Validating License..." messages

New Member

Re: Probelm with Campus Manger 5.2

See the following messages from ANI.log

I have a 1500 LMS License

Time base VMPSMajor has 6 major nodes and 3 minor traversals.

_startTime 2009/10/22 10:00:00

2009/10/22 10:00:00 VMPSMajor ani MESSAGE DBConnection: Created new Database connection [hashCode = 14653147]

Validating License...

Validating License...

2009/10/22 10:01:05 DBConnecton-Reaper ani MESSAGE DBConnection: Closed Database connection [hashCode = 14653147]

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

2009/10/22 10:10:18 NewMACPoller ani MESSAGE DBConnection: Created new Database connection [hashCode = 29439437]

Validating License...

2009/10/22 10:11:35 DBConnecton-Reaper ani MESSAGE DBConnection: Closed Database connection [hashCode = 29439437]

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

New Member

Re: Probelm with Campus Manger 5.2

I am seeing the same issues you saw here, did you get resolution on this?

Cisco Employee

Re: Probelm with Campus Manger 5.2

start a new thread for your issue.

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