problem upgrading cisco7911

[armandoherrera01]

i've tried to upgrade my cisco phone 7911 firmware, but at this point the phone is dead, what can i do??? I tried the code 123456789*0# but doesn't do anything.

[Ferdinand Guasque]

hi armandoherrera01,

Do you have a smartnet contract with your phone?

Thanks,

Ferdinand Guasque