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Community Member

Problem with EssentialsDM

Hello,

I (my customer) have similar problem like described in this discussion:

https://supportforums.cisco.com/message/669826#669826

EssentialsDM is stuck in "waiting to initalise" state. Problem started to occurring around a last thursday.

EssentialsDM.log, EssentialsDM_Server.log and pdshow attached.

Regards,

Mladen

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Problem with EssentialsDM

It appears you have the Windows remote management service started which listens on tcp/47001.  This port is required by EssentialsDM.  Can you disable Windows RM, and see if that helps?

6 REPLIES
Cisco Employee

Re: Problem with EssentialsDM

Do you have QPM installed on this server?

Community Member

Re: Problem with EssentialsDM

No, we haven't.

Cisco Employee

Re: Problem with EssentialsDM

Shutdown Daemon Manager, then port the output of the command "netstat -a -n -o -b".

Community Member

Re: Problem with EssentialsDM

Hello,

here is output.

Cisco Employee

Re: Problem with EssentialsDM

It appears you have the Windows remote management service started which listens on tcp/47001.  This port is required by EssentialsDM.  Can you disable Windows RM, and see if that helps?

Community Member

Re: Problem with EssentialsDM

Yes, it helps. Everything is OK again.

Thank you very much,

Mladen

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