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Problem with Reports usning Pollers on LMS v.4

     Dears

Kindly I Need your Help as I have problem with My LMS Server

the description of the problem as following :

I have created Pollers to Poll specific Interfaces Availability and Utilization

when I try to create Report using those Pollers for Last 1 Day, Report created successfully,

But when I create Report using those Pollers for period more than one day, Reports is give me error says :

Status
Job Status:Partially Successful
Job Failure Reason (if any):No data to generate the report

this is Happen for All my reports at LMS server

I have LMS server V.4 and  I need your Support

Thanks

Mohamed Atef

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Problem with Reports usning Pollers on LMS v.4

Hi Mohamed,

It could be a database issue ,for a quick fix . Reintialize the UPM dataase as suggested in my last reply.

Thanks-
Afroz
[Do rate the useful post]
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Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
11 REPLIES
Cisco Employee

Problem with Reports usning Pollers on LMS v.4

Hi Mohamed,

first check if your summarisation job are running fine or they are failing ?  they should be running to have the DATA for more than 24 hour.

1. do not delete any summarisation job (Admin -> Job Browser).

2.check the below settings:

Admin > Network > Purge Settings   > Performance data purge settings

Thanks-
Afroz
[Do rate the useful post]
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Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Problem with Reports usning Pollers on LMS v.4

Dear Afroz

thanks for your Replay

I have checked what have you posted and I found the below :

Performance Data Purge Settings >

Poller failure records older than : 1

and I have changed it to 180 days

I have tried to create Another Report but its failed or shall I wait for Tomorrow

Thanks

Cisco Employee

Problem with Reports usning Pollers on LMS v.4

Yes , you need to wait for atleast a day and then check the report.

I deally ,it should work

Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Problem with Reports usning Pollers on LMS v.4

Many Thanks

New Member

Problem with Reports usning Pollers on LMS v.4

Dear AFROJ AHMAD

Kindly be informed that, I still have this problem after waiting two days, I can only generate report for past one day

Thanks

Cisco Employee

Problem with Reports usning Pollers on LMS v.4

Hi Mohamed,

Are the  "summarisation job" running  ? ( Admin > Job Browser)

Can you try to run the same job for few devices ?

Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Problem with Reports usning Pollers on LMS v.4

Dear AFROJ AHMAD,

Kindly be informed that, I have tried to do the same job for few devices and its the same result.

second how to find out the summarisation Job are running

Thanks

Cisco Employee

Problem with Reports usning Pollers on LMS v.4

Hi ,

go to Admin > Job Browser ( search the job from Job Type /description)

Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Problem with Reports usning Pollers on LMS v.4

dear Afroj Ahmad

Kindly be informed that, I have no record with summarisation job

Please Adivce

Cisco Employee

Problem with Reports usning Pollers on LMS v.4

Hi Mohamed,

It could be a database issue ,for a quick fix . Reintialize the UPM dataase as suggested in my last reply.

Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Cisco Employee

Problem with Reports usning Pollers on LMS v.4

Hi Mohamed,

Name of the Job is summarisation job (which can be found under Admin -> Job Browser).
2. setup appropriate data purge policy to in HUM -> Admin -> System Preferences
-> Data Purge, so that you can have the data to run the report.

The default settings are:
# 5 Minute's Summarization records-3 days
# 30 Minute's Summarization records-15 days
# 3 Hour Summarization records-90 days
# 12 Hour Summarization records-365 days
# Poller failure records-1 day
# Threshold violation records-180 days
# Audit trail records-90 days
# TrendWatch violation records-180 days
# Status change details records-15 days

If above all is fine then it could be a database issue , you can reintialze the database for UPM :

NOTE: if we do this , you need to re-configure the user defined poller again.

here are the steps to do re-init:

1. stop the LMS CiscoWorks services.

2. Run "CSCOpx/bin/perl CSCOpx/bin/dbRestoreOrig.pl dsn=upm dmprefix=UPM .

3. Start the CiscoWorks services.

Thanks-
Afroz
[Do rate the useful post]
****Ratings Encourages Contributors ****

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
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