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Community Member

Problems performing CiscoWorks LMS 3.1

Hello,

I had previous problems running Daemon Manager, I fixed up that problem already but now the problem is that whenever i want to configure anything within any module, then it shows errors about communication with DCR server or other engines and in some cases it says i have to run the license server.

I looked over the license server log and shows an error "Unable to launch JVM".

I also revised my services and all of them appear as started.

Any suugestions???

17 REPLIES
Cisco Employee

Re: Problems performing CiscoWorks LMS 3.1

Post the output of the pdshow command.

Community Member

Re: Problems performing CiscoWorks LMS 3.1

pdshow command uploaded.

looking for your answer...

thanks,

Cisco Employee

Re: Problems performing CiscoWorks LMS 3.1

This is the pdshow script, not the output of the command.  I need to see the output of the command.

Community Member

Re: Problems performing CiscoWorks LMS 3.1

I'm sorry, how can i get that pdshow output?? i ran a search for getting that file you're asking for but the only one i found was that script.

Cisco Employee

Re: Problems performing CiscoWorks LMS 3.1

From a DOS prompt, run the command:

pdshow > pdshow.txt

Then post the pdshow.txt file.

Community Member

Re: Problems performing CiscoWorks LMS 3.1

Now i'm posting the pdshow.txt requested...

Thanks,

Cisco Employee

Re: Problems performing CiscoWorks LMS 3.1

There appears to be some serious problems with this server.  Post screenshots of your services control panel showing all services.

Community Member

Re: Problems performing CiscoWorks LMS 3.1

Here you are with the services screen shots. It seems like each service for the CiscoWorks application is working ok.

Sometimes i click on the processes link and then i realize that some engines and processes are shut down, then i start some of them but stop at the same moment or a few seconds later.

Community Member

Re: Problems performing CiscoWorks LMS 3.1

I posted the services screenshot. It seems like services from CiscoWorks are working.

When i look into processes window then it shows that some engines were shut down by the administrator then i start them but they stop right away or a few minutes later.

Community Member

Re: Problems performing CiscoWorks LMS 3.1

I posted the services screenshot. It seems like services from CiscoWorks are working.

When i look into processes window then it shows that some engines were shut down by the administrator then i start them but they stop right away or a few minutes later.

Community Member

Re: Problems performing CiscoWorks LMS 3.1

this is the second part of the services screenshtos you requested...

Community Member

Re: Problems performing CiscoWorks LMS 3.1

I'm posting another screenshot for the first process on the list. It's named 1002. I think it may help us find out what's going on

Cisco Employee

Re: Problems performing CiscoWorks LMS 3.1

No, your services are misconfigured.  You have changed the startup types of all of the CiscoWorks services.  This breaks LMS.  You need to set the following services to Manual startup, then reboot:

CiscoWorks ANI database engine

CiscoWorks RME NG database engine

CiscoWorks Tomcat Servlet engine

CiscoWorks Web Server

CWAWFEngine database engine

CWCS Cmf database engine

DFM dfmEpm database engine

DFM dfmInv database engine

DFM dfmFh database engine

OpxXMLRuntime

Community Member

Re: Problems performing CiscoWorks LMS 3.1

I configured the services as you requested and after that restarted the server tried to open the LMS portal but it shows "the page cannot be dispalyed" so revised services window page and noticed that the following services are down:

CiscoWorks ANI database engine

CiscoWorks RME NG database engine

CiscoWorks Web Server

CWAWFEngine database engine

CWCS Cmf database engine

DFM dfmEpm database engine

DFM dfmInv database engine

DFM dfmFh database engine

OpxXMLRuntime

only CiscoWorks Tomcat Servlet engine appears as started...

aren't services supposed to start "automatically" eventhough they're set up as manual???

Cisco Employee

Re: Problems performing CiscoWorks LMS 3.1

This points to further low-level problems with LMS.  It looks like all of your databases may be corrupt (or at the very least your transaction logs are corrupt).  If Apache is not starting, then something is not working correctly with Tomcat.  If you have a known good backup of LMS, it may be time to try restoring it.

Community Member

Re: Problems performing CiscoWorks LMS 3.1

I didn't schedule any backup. what other possibilities do you have in mind to fix this up???

Cisco Employee

Re: Problems performing CiscoWorks LMS 3.1

It will really depend on whether or not the databases are corrupt.  If they are, it might be easier to do a reinstall from scratch.  If it's just the transaction logs, then you may be able to recover.  To recover from a corrupt transaction log, you will need to shutdown Daemon Manager, then remove the transaction log, and run the dbsrv10 command to mark the database as closed.  For example, to recover the cmf database's transaction log, delete NMSROOT/databases/cmf/cmf.log, then run:

NMSROOT/objects/db/win32/dbsrv10 -f NMSROOT/databases/cmf/cmf.db

You will need to do this for every database found in NMSROOT/databases.

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