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New Member

Problems restoring from backup

Hello,

I am trying to restore a Ciscoworks LMS 3.2 configuration from backup.  However, I keep getting this error during the RME restore.

This is from the backup log...

.

.

.

[Tue Feb 2 09:58:16 2010] CCR updation for PSIRT completed.

ADDRESOURCE[CCREntry[RME_CRI,Configurations,Custom,cco,,Psirt_Option,,,,FALSE]]: CCRResponse[2;The entry already exists. Unable to add entry CCREntry[RME_CRI,Configurations,Custom,cco,,Psirt_Option,,,,FALSE].]

ADDRESOURCE[CCREntry[RME_CCJS,Configurations,Custom,true,,VNMPurgeEnabled,,,,FALSE,DefaultData=false]]: CCRResponse[0;]

ADDRESOURCE[CCREntry[RME_CCJS,Configurations,Custom,true,,IPMPurgeEnabled,,,,FALSE,DefaultData=false]]: CCRResponse[0;]

ADDRESOURCE[CCREntry[RME_SYSLOGANALYZER,Configurations,Custom,5,,THREAD_NUM,,,,FALSE]]: CCRResponse[0;]

ADDRESOURCE[CCREntry[cwhp,Custom,Custom,TRUE,,CSSCPServer,,,,FALSE]]: CCRResponse[2;The entry already exists. Unable to add entry CCREntry[cwhp,Custom,Custom,TRUE,,CSSCPServer,,,,FALSE].]

ADDRESOURCE[CCREntry[RME_ICS,Configurations,Custom,0,,eox_soft_last_updated_time,,,,FALSE]]: CCRResponse[0;]

[Tue Feb 2 09:58:18 2010] Backup version: 4.2

[Tue Feb 2 09:58:18 2010] Current version: 4.3

[Tue Feb 2 09:58:18 2010] Successfully updated CCR entry

[Tue Feb 2 09:58:18 2010] No need to update the incremental ccr

[Tue Feb 2 09:58:18 2010] No need to update the ccr

[Tue Feb 2 09:58:18 2010] This is Restore

Unable to start :EssentialsDM

at com.cisco.nm.rmeng.migration.MigrMain.callAppPreMigration(MigrMain.java:386)

at com.cisco.nm.rmeng.migration.MigrMain.main(MigrMain.java:591)

The CiscoWorks Daemon Manager service is stopping.........................

The CiscoWorks Daemon Manager service was stopped successfully.

[Tue Feb 2 10:04:56 2010] Going to write to file

[Tue Feb 2 10:04:56 2010] Written to file

Logger Updated successfully

[Tue Feb 2 10:04:56 2010] Logger Updated successfully

[Tue Feb 2 10:04:56 2010] rmelog.cfg is copied successfully

[Tue Feb 2 10:04:56 2010] Its WINDOWS ....

[Tue Feb 2 10:04:56 2010] ------------------------------------------------------------------------------

[Tue Feb 2 10:04:56 2010] Execution of doRestore rmeng :: restore.pm, completed.

[Tue Feb 2 10:04:56 2010] Unloading Campus Manager restore.pm's functions

[Tue Feb 2 10:04:56 2010]

ERROR: doRestore of [Resource Manager Essentials] had some errors.

[Tue Feb 2 10:04:56 2010] Check the log file for details

[Tue Feb 2 10:04:56 2010] <Deleting directory F:\CSCOpx\tempBackupData>

[Tue Feb 2 10:04:56 2010] [ rd /s /q F:\CSCOpx\tempBackupData ]

[Tue Feb 2 10:10:31 2010] <Deleting directory F:\CSCOpx\tempBackupData, completed>

[Tue Feb 2 10:10:31 2010] <Restore stoped at 2010/02/02 10:10:31>

************************************************************

Restore from backup 'F:\CW_Backup' started at: 2010/02/02 10:40:47

.

.

.

What does the message "Unable to start: Essentials DM" mean and how do I get the restore to complete successfully?

Thanks.

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Problems restoring from backup

Ah, so there may be something tied to this server that is causing SSL not to work.  To be clear, if you do a clean install of LMS on the server, then enable SSL, can you reproduce the breakage?

17 REPLIES
Cisco Employee

Re: Problems restoring from backup

I wonder if you're not seeing the same problem as in this thread:

https://supportforums.cisco.com/thread/2003048?tstart=0

New Member

Re: Problems restoring from backup

Joe,

What is the exact name of the service as it appears in the Service mmc?  I do not see an entry for Windows Remote Services.

Are there other services that could conflict?

I have uploaded a screen capture of the services mmc.

Thanks.

Bob

New Member

Re: Problems restoring from backup

Upload did not work the first time.  Trying again.

Cisco Employee

Re: Problems restoring from backup

Post the EssentialsDM.log and EssentialsDM_Server.log.

New Member

Re: Problems restoring from backup

Joe,

OK - here you go....

Bob

Cisco Employee

Re: Problems restoring from backup

The logs have not been written to today.  With Daemon Manager running, run "pdreg -l EssentialsDM" and post the output.  Also, post the syslog.log.

New Member

Re: Problems restoring from backup

Joe,

I have tried four different generations of backup.  Each fails in the same manner.

I also reinstalled the entire application from scratch, did a basic configuration and enabled SSL to make sure the web page would come up.

This worked.

However, as soon as I did the restore from backup, after the fourth attempt, I decided to see if Ciscoworks would come up.   It did not Apache would not start again.

In LMS 3.2 is a selective restore possible.  Something is wrong with the certificate or SSL configuration.  I would be happy if I could just get RME back and the users and user defined groups I have created.

New Member

Re: Problems restoring from backup

Joe,

Here is the other piece of information you needed.  I had to disable SSL to get Ciscoworks to come up.

F:\CSCOpx\MDC\Apache>pdreg -l EssentialsDM
        Process      = EssentialsDM
        Path         = F:\CSCOpx\bin\cwjava.exe
        Flags        = -cw F:\CSCOpx -cw:jre lib/jre -XX:+HeapDumpOnOutOfMemoryE
rror -cp:p MDC/tomcat/webapps/rme/WEB-INF/classes,MDC/tomcat/webapps/rme/WEB-INF
/lib/ctm.jar,MDC/tomcat/webapps/rme/WEB-INF/lib/xerces.jar,MDC/tomcat/webapps/rm
e/WEB-INF/lib/log4j.jar,MDC/tomcat/shared/lib/NATIVE.jar,MDC/tomcat/shared/lib/M
ICE.jar,MDC/tomcat/webapps/rme/WEB-INF/lib/xdi.jar,MDC/tomcat/webapps/rme/WEB-IN
F/lib/ags.jar,MDC/tomcat/common/lib/servlet.jar,MDC/tomcat/webapps/rme/WEB-INF/l
ib/ogs-client.jar,MDC/tomcat/webapps/rme/WEB-INF/lib/cogs.jar,MDC/tomcat/webapps
/rme/WEB-INF/lib/ogs-util.jar com.cisco.nm.rmeng.inventory.dm.server.DmMain
        Startup      = Started automatically at boot.
        Dependencies = EssMonitor DCRServer RMEDbEngine

Bob

New Member

Re: Problems restoring from backup

Joe,

I have a question.  If a backup to LMS is created and SSL is not enabled while you take the backup and you try and restore the backup with SSL enabled is this going to hose things up?

Thanks.

Bob

Cisco Employee

Re: Problems restoring from backup

Ah, so there may be something tied to this server that is causing SSL not to work.  To be clear, if you do a clean install of LMS on the server, then enable SSL, can you reproduce the breakage?

New Member

Re: Problems restoring from backup

Joe,

We have four LMS servers in our environment.  They have identical OS (Windows Server 2003 R2), hardware (HP DL385 G1) and LMS versions.

What started this was a user noticed I had not enable HTTPS after the upgrade to LMS 3.2.  I enabled HTTPS on the four servers, since it is a simple change in Common Services.

On two of the servers, the switchover to HTTPS was seamless and without issues.  On the other two, as we dicussed in the other thread, Apache does not start if HTTPS (SSL) is enabled.

This is frustrating.  So I am going to escalate this with Advanced Services and see if I can get this issue resolved.

I am reasonably certain I can reproduce the issue with a fresh install.  The only issue is a reinstall is time consuming, as it takes almost 8 hours for me to reconfigure to a fresh install.

Bob

New Member

Re: Problems restoring from backup

Joe,

I solved the issue with the backup.  When you remove LMS from the server it removes casuser also.   The new casuser that is regenerated when the installation is a new entity when it comes to permissions.

So the new casuser did not have any permissions to the backup folder.

Once I figured this out and gave casuser permissions to the backup folder the restore completed successfully.

Bob

Cisco Employee

Re: Problems restoring from backup

Excellent.  However, that wouldn't explain the SSL problem.  Is that still going on?

New Member

Re: Problems restoring from backup

Joe,

You are correct, this does not explain the SSL issue and yes it is still occurring.

Nael collected some data with process monitor.  He said the two of you would analyze it for ideas.

I will wait to hear from Nael.

Thanks.

Bob

Cisco Employee

Re: Problems restoring from backup

I am seeing some registry keys pertaining to crypto that may be relevant to the problem.  You should compare the keys under HKLM\SOFTWARE\Policies\Microsoft\Cryptography to those of a working server.

New Member

Re: Problems restoring from backup

Hi,

I'm joining this thread as I'm having the same sort of issue.

However, I am running LMS 3.2 on Solaris 10.

I intalled 3.2 and tried to restore from a backup I took on the same server after installation (a successfull backup).

Here is the relevant bit from restorebackup.log:


Directory  /opt/CSCOpx/rigel/scripts/rme/dbupgrade/schemachange will be  processed
=====================================================
Updating schema From File: /opt/CSCOpx/rigel/scripts/rme/dbupgrade/schemachange/rme_schemaChanges.sql
=====================================================
    Stopping database engine rmengEng
SQL Anywhere Command File Hiding Utility Version 10.0.1.3830
[Mon Feb 22 11:05:52 2010] Successfully updated the db tables
70% of RME  Restore completed
[Mon Feb 22 11:05:52 2010] Setting VM_MIN_HEAP to 128
[Mon Feb 22 11:05:52 2010] Setting VM_MAX_HEAP to 512
[Mon Feb 22 11:05:52 2010] Setting RETRIES to 15
[Mon Feb 22 11:06:01 2010] Daemon Manager started successfully
[Mon Feb 22 11:06:01 2010] Checking if RME Database Engine is up  and running
INFO:Daemon Manager is processing other tasks in the queue.Please  try again later.
[Mon Feb 22 11:11:01 2010] Process RMEDbEngine is not running or  never started
[Mon Feb 22 11:11:01 2010] Will check after 60 seconds
INFO:Daemon Manager is processing other tasks in the queue.Please  try again later.
[Mon Feb 22 11:17:01 2010] Process RMEDbEngine is not running or  never started
[Mon Feb 22 11:17:01 2010] Will check after 60 seconds
INFO:Daemon Manager is processing other tasks in the queue.Please  try again later.
[Mon Feb 22 11:23:02 2010] Process RMEDbEngine is not running or  never started
[Mon Feb 22 11:23:02 2010] Will check after 60 seconds
[Mon Feb 22 11:27:36 2010] Process RMEDbEngine is running normally
90% of RME  Restore completed
[Mon Feb 22 11:27:36 2010] Value of PX_DATA_DIR is:  /var/adm/CSCOpx/files
[Mon Feb 22 11:27:36 2010] CMF Version is : 3.3.0
[Mon Feb 22 11:27:36 2010] CMF Backup Version is: 3.3
[Mon Feb 22 11:27:36 2010] Going to update CCR entries for PSIRT
[Mon Feb 22 11:27:36 2010] CCR updation for PSIRT completed.
[Mon Feb 22 11:27:36 2010] Backup Version: 4.3 and Current Version:  4.3 are same
[Mon Feb 22 11:27:36 2010] No need to update the incremental ccr
[Mon Feb 22 11:27:36 2010] No need to update the ccr
[Mon Feb 22 11:27:36 2010] This is Restore
Unable to start :EssentialsDM
        at com.cisco.nm.rmeng.migration.MigrMain.callAppPreMigration(MigrMain.java:386)
        at com.cisco.nm.rmeng.migration.MigrMain.main(MigrMain.java:591)
Daemon Management stopping. This may take a few minutes.
[Mon Feb 22 11:37:50 2010] Going to write to file
[Mon Feb 22 11:37:50 2010] Written to file
Logger Updated successfully
[Mon Feb 22 11:37:50 2010] Logger Updated successfully
[Mon Feb 22 11:37:50 2010] rmelog.cfg is copied successfully
[Mon Feb 22 11:37:50 2010] Its SOLARIS ....
[Mon Feb 22 11:37:50 2010] NMSROOT for file  permission==>/opt/CSCOpx/
[Mon Feb 22 11:37:52 2010] ------------------------------------------------------------------------------
[Mon Feb 22 11:37:52 2010] Execution of doRestore rmeng :: restore.pm, completed.
[Mon Feb 22 11:37:52 2010] Unloading Campus Manager restore.pm's functions
[Mon Feb 22 11:37:52 2010]
ERROR: doRestore of [Resource Manager Essentials] had some errors.
[Mon Feb 22 11:37:52 2010]        Check the log file for details
[Mon Feb 22 11:37:52 2010]
[Mon Feb 22 11:37:52 2010] [ rm -rf /opt/CSCOpx/tempBackupData ]
[Mon Feb 22 11:37:52 2010]
[Mon Feb 22 11:37:52 2010]

Here is pdshow output:
Process= RMEDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 10170
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:02
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= ANIDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 10180
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:06
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= WlseUHIC
        State  = Running normally
        Pid    = 10201
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:10
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.
        Process= CmfDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 10202
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:10
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= CmfDbMonitor
        State  = Running normally
        Pid    = 10212
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:14
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DbMonitor Running Normally.
        Process= IpmDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 10213
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:15
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= OpsxmlDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 10223
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:19
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= EPMDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 10233
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:23
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= INVDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 10243
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:27
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= FHDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 10253
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:31
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= ESS
        State  = Program started - No mgt msgs received
        Pid    = 10263
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:35
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= EssMonitor
        State  = Running normally
        Pid    = 10264
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:39
        Stop   = Not applicable
        Core   = Not applicable
        Info   = ESS is fully up now !
        Process= EventFramework
        State  = Program started - No mgt msgs received
        Pid    = 10265
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:49
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= SyslogCollector
        State  = Program started - No mgt msgs received
        Pid    = 10266
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:49
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= MACUHIC
        State  = Running normally
        Pid    = 10267
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:49
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.
        Process= UTLITE
        State  = Running normally
        Pid    = 10268
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:49
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.
        Process= VNMServer
        State  = Program started - No mgt msgs received
        Pid    = 10269
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:49
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= EPMServer
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 1
        Signo  = 0
        Start  = 02/22/10 12:13:30
        Stop   = 02/22/10 12:13:32
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= AdapterServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= AdapterServer1
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= FHServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= PMServer
        State  = Running normally
        Pid    = 10271
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:53
        Stop   = Not applicable
        Core   = Not applicable
        Info   = PMServer is up and running
        Process= DFMLogServer
        State  = Program started - No mgt msgs received
        Pid    = 10272
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:57
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= DFMCTMStartup
        State  = Program started - No mgt msgs received
        Pid    = 10273
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:57
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= FHPurgeTask
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= DfmBroker
        State  = Program started - No mgt msgs received
        Pid    = 10274
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:52:57
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= DfmServer
        State  = Running normally
        Pid    = 10302
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:53:01
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DfmServer initialized OK.
        Process= DfmServer1
        State  = Running normally
        Pid    = 10303
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:53:01
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DfmServer1 initialized OK.
        Process= DFMMultiProcLogger
        State  = Program started - No mgt msgs received
        Pid    = 10304
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:53:01
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= ProcSysBus
        State  = Program started - No mgt msgs received
        Pid    = 10305
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:53:01
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= OpsXMLRuntime
        State  = Program started - No mgt msgs received
        Pid    = 10374
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:53:05
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= CWAPublisher
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:13:10
        Stop   = 02/22/10 12:16:29
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= CSDiscovery
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= DCRDevicePoll
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= CSRegistryServer
        State  = Running normally
        Pid    = 10380
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:53:09
        Stop   = Not applicable
        Core   = Not applicable
        Info   = CSRegistryServer is running
        Process= Tomcat
        State  = Program started - No mgt msgs received
        Pid    = 10381
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:53:09
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= TomcatMonitor
        State  = Running normally
        Pid    = 10423
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:53:13
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Tomcat Server up
        Process= Apache
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 1
        Signo  = 0
        Start  = 02/22/10 12:45:05
        Stop   = 02/22/10 12:45:08
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= DCRServer
        State  = Waiting to initialize.
        Pid    = 10458
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 11:56:59
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= CMFOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= CampusOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= EssentialsDM
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= RMEOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= PMCOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= ICServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= ConfigMgmtServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= UTManager
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= TISServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= DFMOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= NOSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= PTMServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= InventoryCollector
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= Interactor
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= InventoryCollector1
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= Interactor1
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= LicenseServer
        State  = Program started - No mgt msgs received
        Pid    = 10473
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:01:59
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= FDRewinder
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= NameServer
        State  = Program started - No mgt msgs received
        Pid    = 10474
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:01:59
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= NameServiceMonitor
        State  = Running normally
        Pid    = 10477
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:02:03
        Stop   = Not applicable
        Core   = Not applicable
        Info   = NameServer is fully up now !
        Process= EDS
        State  = Running normally
        Pid    = 10478
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:02:07
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Initialization complete
        Process= ANIServer
        State  = Running with busy flag set
        Pid    = 10479
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:02:35
        Stop   = Not applicable
        Core   = Not applicable
        Info   = ANIServer started.
        Process= UTMajorAcquisition
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= EDS-GCF
        State  = Running normally
        Pid    = 10480
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:02:39
        Stop   = Not applicable
        Core   = Not applicable
        Info   = GCF Initialization complete at Mon Feb 22 12:03:04  IST 2010
        Process= jrm
        State  = Running normally
        Pid    = 10481
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:02:39
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= CTMJrmServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= ChangeAudit
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= SyslogAnalyzer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= DataPurge
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:13:06
        Stop   = 02/22/10 12:13:42
        Core   = Not applicable
        Info   = DataPurge initialization completed at Mon Feb 22  12:13:42 IST 2010.
        Process= IPMProcess
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= IPMOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= diskWatcher
        State  = Running normally
        Pid    = 10483
        RC     = 0
        Signo  = 0
        Start  = 02/22/10 12:02:58
        Stop   = Not applicable
        Core   = Not applicable
        Info   = diskWatcher initialized OK.

I attached EssentialsDM.log and EssentialsDM_Server.log logs.

After the restore fails some processes are not starting (Apache, EssentialsDM etc...).
Can you please let me know how to overcome this issue?
BTW, I'm not sure if I enabled HTTPS or not before I took the backup (if that matters).

Thanks,
Amit

New Member

Re: Problems restoring from backup

Amit,

Check two things...

1.  Make sure that casuser has permissions to access the directory the backup is stored in.

2.  If Apache is not starting up in https mode, then comment out the SSLCertificateChainFile line in NMSROOT/MDC/Apache/conf/httpd.conf, and Apache should start in SSL mode.

Let me know if this works for you.

Thanks.

Bob

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