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New Member

Problems Upgrade Common Services 3.0.4

Hi,

I?m trying to upgrade Common Services to the versi?n 3.0.4, but the installation always stops at 10%.

Have I to do anything special?. I have stopped the CiscoWorks Services before the upgrade, I have closed all the application,...But nothing. Only one thing, I am doing the upgrade through Terminal Services.

Best Regards

Thanks !!!!

Nuria

5 REPLIES
Silver

Re: Problems Upgrade Common Services 3.0.4

Hi Nuria,

Open a DOS shell and issue the command:

net stop crmdmgtd

Once you get the prompt back, open up the task manager and go to processes.

If any of these processes are listed, kill them manually:

sm_server

sm_authority

brstart

Maybe one of them is still active.

I assume you are running Windows. I use terminal services in Administrator Mode. This may be not supportd by Cisco but it is not denied, while using Application mode is denied.

In Partition C: the CW Installation creates a logfile. If an actual one is there please post it.

Best regards,

Frank

New Member

Re: Problems Upgrade Common Services 3.0.4

It doesn?t work. The log is:

DEBUG: MoveFileData, script for db is C:\Documents and Settings\adminib021\Local Settings\Temp\1\pft6.tmp\cdone_a.ins

DEBUG: file d:\CISCOW~1\setup\cdone_a.ins exists

DEBUG: file d:\CISCOW~1\setup\cdone_a.001.ins exists

DEBUG: file d:\CISCOW~1\setup\cdone_a.002.ins exists

DEBUG: file d:\CISCOW~1\setup\cdone_a.003.ins exists

DEBUG: file d:\CISCOW~1\setup\cdone_a.004.ins exists

DEBUG: file d:\CISCOW~1\setup\cdone_a.005.ins exists

DEBUG: file d:\CISCOW~1\setup\cdone_a.006.ins exists

DEBUG: file d:\CISCOW~1\setup\cdone_a.007.ins exists

DEBUG: file d:\CISCOW~1\setup\cdone_a.008.ins does not exist

DEBUG: package db, copying script cdone_a.ins from C:\Documents and Settings\adminib021\Local Settings\Temp\1\pft6.tmp\ to d:\CISCOW~1\setup\cdone_a.008.ins

DEBUG: MoveFileData, script for cwhp is C:\Documents and Settings\adminib021\Local Settings\Temp\1\pft6.tmp\cdone_a.ins

DEBUG: package cwhp, already processed cdone_a.ins as cdone_a.008.ins

DEBUG: MoveFileData, script for dcr is C:\Documents and Settings\adminib021\Local Settings\Temp\1\pft6.tmp\cdone_a.ins

DEBUG: package dcr, already processed cdone_a.ins as cdone_a.008.ins

DEBUG: MoveFileData, script for mdf is C:\Documents and Settings\adminib021\Local Settings\Temp\1\pft6.tmp\cdone_a.ins

DEBUG: package mdf, already processed cdone_a.ins as cdone_a.008.ins

ERROR:An error occurred during the move data process: %d

Component: mdf

File Group:

File:

INFO: action action_endInstall, begins at 14:02:49

MAIN: CleanUpInstall START at 14:02:49

INFO: finishing installation, ABORT_FLAG is set

MAIN: Installation complete at 14:02:49

INFO: Finished at 14:02:49

NOTE: Unable to Grep for ERRORS & WARNINGS in the log file.

NOTE: Please go through the log file manually for ERRORS and WARNINGS.

Thanks!!

Best Regards!!!

Nuria

Cisco Employee

Re: Problems Upgrade Common Services 3.0.4

this looks similar to CSCsc95307

The workaround is the following:

Before upgrading follow the below steps

1) Stop the Ciscoworks Daemon Manager using net stop crmdmgtd

2) Go to NMSROOT/bin (NMSROOT is where CiscoWorks is installed)

3) Rename dmgtd.exe to dmgtd1.exe

Now start the installation. The installation should proceed without error.

After the successful upgrade of LMS2.5.1 from mega patch, delete the renamed file

dmgtd1.exe.

If the deletion fails, reboot the server and delete it again.

New Member

Re: Problems Upgrade Common Services 3.0.4

davistan, is correct. I had the same problem. However I did not rename any of the files. All I did was set the "Ciscoworks Daemon Manager" to "Manual", reboot the server and the install was successfull. After the install you have to set it back to automatic and reboot.

Mike

New Member

Re: Problems Upgrade Common Services 3.0.4

OK, It works if you rename the file.

Thanks very much.

Best Regards.

Nuria

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