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New Member

Processes down after LMS 3.2 upgrade

I upgraded LMS from 3.0.1 to 3.2 and now getting errors like "DCR server is down or inaccessible", "JRM server is down or inaccessible", etc.

Where do I begin to troubleshoot these? I followed steps in another thread to delete the database logs and run a process on the DBs then restart. However that didn't work.

Thanks.

6 REPLIES
Cisco Employee

Re: Processes down after LMS 3.2 upgrade

Post the output of the pdshow command. On what platform is LMS running?

New Member

Re: Processes down after LMS 3.2 upgrade

Let's see if I get this right. Running on Windows 2003. Attached is the PDSHOW.TXT.

Cisco Employee

Re: Processes down after LMS 3.2 upgrade

The database monitors are in trouble, but all known bugs with that should have been fixed. Check the Windows Event Viewer for errors related to the dbmonitor.exe process. Also, post the TomcatMonitor.log and NameServerMonitor.log.

New Member

Re: Processes down after LMS 3.2 upgrade

I've attached the logs you requested. Also attached is the errors in the Windows application logs.

Thanks!

Cisco Employee

Re: Processes down after LMS 3.2 upgrade

There appears to be a serious permissions problem on this server. Make sure the casusers group has Full Control over NMSROOT and all subdirectories.

New Member

Re: Processes down after LMS 3.2 upgrade

That appears to have been the problem. Everything looks to be up at this point. I'm going to check the everything else to make sure it came over in the upgrade. Thanks!

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