PSIRT Summary Report in Proxy environment ?

[dainat-bis]

Has anybody who has a RME4.1 server with a Internet Connection through a proxy-server ever created a successful PSIRT summary report ?

My reports always fails.

[Martin Ermel]

Yes, I yet did it and got a succesfull report; but beside the proxy and proxy user config in Common Services > Server > Security > Proxy Server Setup

I had to enter enter the proxy user again and also the CCO acount while creating the job.

[David Stanford]

What is the error message you are seeing? Is it:

CCX0002:Cisco.com user credentials are invalid. Enter correct credentials

A packet capture would be useful to see where the failure may be occurring.

Have a look at bug CSCsh34051 and see if it is similar.

[dainat-bis]

The error message is different. I get

"Unable to get

data from Cisco.com. Check cisco.com connectivity"

, but cisco.com is accessible by the RME Server e.g. Bug Report or the EoL/EoS Reports are always successful.

[Joe Clarke]

Dave's right. This may be related to an issue relating to a requirement for a direct connection to Cisco.com. A sniffer trace filtering on packets going to www.cisco.com when trying to run the report would be helpful. Clearly, if anything is seen we have a problem similar to the bug Dave mentioned.

In addition to the sniffer trace, the invreports.log would also be helpful.