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New Member

Questioned devices DFM

Good day,

Hopefully someone can point me in the right direction. I have an environment that contains many different devices and approx 2000 devices. I have discovered approx 1/3. Looking at DFM(ver4 Solaris), I have many devices in the questioned state. Looking in the logs of DFM.log, I find the following:

ADTM-N-TMG2_STATUS_START-Last discovery started at 03-Jun-2009 09:25:16

[03-Jun-2009 09:25:15+884ms] t@52 Discovery #7

ADTM-E-AD_EACCESSADDRESS-While discovering 'lc-rtr-101.pacificaccess.com.au',

Qualified access address not found

ADTM-N-TMG2_STATUS_COMPLETE-Last discovery completed at 03-Jun-2009 09:25:16

But....doing a nslookup on a working device vs a "questioned device" shows the exact oppposite:

Discovered and working device:

bash-2.05# nslookup lc-rtr-121

Server: su-net-01.pacificaccess.com.au

Address: 161.117.200.200

*** su-net-01.pacificaccess.com.au can't find lc-rtr-121: Non-existent host/domain

Non - working device from logs:

bash-2.05# nslookup lc-rtr-101

Server: su-net-01.pacificaccess.com.au

Address: 161.117.200.200

Name: lc-rtr-101.pacificaccess.com.au

Address: 10.117.253.6

Any ideas? Its as if DFM has stored a different domain suffix for the device?

9 REPLIES
Cisco Employee

Re: Questioned devices DFM

Under DFM > Device Management > Rediscover/Delete you will find a reason for why the devices are questioned. What is that reason? What version of DFM is this? DFM 4 is not a valid version.

New Member

Re: Questioned devices DFM

Thanks,

Sorry, there are a few issues. The devices mentioned above are in the "learning state" and stay at 10% completed. No error codes or messages just the extract from the log.

DFM would be version 2.0.3 (no idea where I got the 4 from?)

Cisco Employee

Re: Questioned devices DFM

Learning at 10% indicates a problem with one of the daemons. Post the output of the pdshow command. Is the fully qualified hostname of this server resolvable?

New Member

Re: Questioned devices DFM

Ok,

Attached is the pdshow. The server hostname is resolvable:

w12499@cwksvrc101p$ nslookup cwksvrc101p

Server: su-net-01.pacificaccess.com.au

Address: 161.117.200.200

Name: cwksvrc101p.sensis.com.au

Address: 192.148.125.65

Here's what I have found:

1. When the CW is looking for the device, it is resolved to lc-rtr-101.pacificaccess.com.au

But,

The device is configured with:

ip domain-name sensis.com.au

The CW server also being part of sensis.com.au.

Think this is where it gets a bit confused?

Cisco Employee

Re: Questioned devices DFM

This all checks out. Post the daemons.log, and the output of ps -efl.

New Member

Re: Questioned devices DFM

Thank you, appreciate your help

Cisco Employee

Re: Questioned devices DFM

Your DFM databases contain bad data. You will need to reinitialize. I also recommend you upgrade to LMS 2.6 with DFM 2.0.13 to prevent this from happening in the future. LMS 2.6 can be downloaded from http://www.cisco.com/cgi-bin/tablebuild.pl/lms26 .

To reinitialize the DFM databases, do the following:

/opt/CSCOpx/bin/dbRestoreOrig.pl dsn=dfmInv dmprefix=INV

/opt/CSCOpx/bin/dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

/opt/CSCOpx/bin/dbRestoreOrig.pl dsn=dfmFh dmprefix=FH

Then delete /opt/CSCOpx/objects/smarts/local/repos/icf/DFM.rps. Then restart dmgtd.

New Member

Re: Questioned devices DFM

Thank you,

I will get permission to do this. Just quickly, I do not require any more licensing to go 2.5.1 to 2.6? I am just making sure.

I will update post when I have done the above.

Also, how could you tell database corrupt?

Cheers

Pieter

Cisco Employee

Re: Questioned devices DFM

No, the 2.5 license will work with 2.6. LMS 2.6 is a free upgrade for 2.5.1 users.

There were sync errors in the daemons.log that pointed to a problem with conflicting data in the various DFM databases.

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