Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Receiving error - Can't find applicable device package - in CiscoView

Hello Guys,

I have CiscoWorks LMS 2.6 with CiscoView 6.1.5 & with version 4.0 of the Catalyst3560 device package. For some reaseon I'm getting the following when I try to bring up a 3560' in CiscoView's ChassisView

-------------------------

Message

Can't find applicable device package for 10.20.2.11.

Cause

Device package for this device type is not installed or device support for this device type might not be available or you are attempting to open a component inside a device.

Action

Please install a device package for the device type or open the parent device to manage the component.

--------------------------------

Here is a show ver of one of the switches that chassisview can not bring up ...

C3560 Software (C3560-IPBASEK9-M), Version 12.2(40)SE,

cisco WS-C3560-24PS (PowerPC405) processor (revision Q0)

What am i doing wrong ?

  • Network Management
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Receiving error - Can't find applicable device package - in

Yes, you can copy the Cat3560.zip package from the PSU location to the active CV location. Then restart dmgtd.

10 REPLIES
Cisco Employee

Re: Receiving error - Can't find applicable device package - in

What version of the Cat3560 CiscoView package do you have loaded? You can find this under Common Services > Software Center > Device Update > CiscoView. If you do not have one loaded, perform a device update to Cisco.com, and download all available CV packages.

New Member

Re: Receiving error - Can't find applicable device package - in

I have version 4 of the 3560 package. If I try to do a device update it will not list any 3560 packages for download as well.

Cisco Employee

Re: Receiving error - Can't find applicable device package - in

What is the sysObjectID of this switch?

New Member

Re: Receiving error - Can't find applicable device package - in

How do I display the sysObjectID ?

Cisco Employee

Re: Receiving error - Can't find applicable device package - in

You can go to Device Center > SNMP Walk, and perform a walk of sysObjectID.

New Member

Re: Receiving error - Can't find applicable device package - in

I know it's alot more information than needed , but here is the out of the objectId plus a little extra

--------------------------------------

RFC1213-MIB::sysDescr.0 = STRING: "Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M), Version 12.2(40)SE, RELEASE SOFTWARE (fc3)..Copyright (c) 1986-2007 by Cisco Systems, Inc...Compiled Fri 24-Aug-07 01:38 by myl"

RFC1213-MIB::sysObjectID.0 = OID: CISCO-SMI::ciscoProducts.563

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (448931530) 51 days,

-------------------------------------

Cisco Employee

Re: Receiving error - Can't find applicable device package - in

The switch is supported in this version of the package. You may have an issue with packages being out of sync. Please provide the list of contents of NMSROOT/MDC/tomcat/webapps/CVng/WEB-INF/classes/com/cisco/nm/cvw/devpkgs and NMSROOT/www/classpath/com/cisco/nm/xms/psu/pkgs/cvw

New Member

Re: Receiving error - Can't find applicable device package - in

The 3560 package is missing from the

NMSROOT/MDC/tomcat/webapps/CVng/WEB-INF/classes/com/cisco/nm/cvw/devpkgs

folder, but the NMSROOT/www/classpath/com/cisco/nm/xms/psu/pkgs/cvw folder does have a cat3560.zip file in it. How do I sync the two folders? Can I just copy the file from one and paste in the other folder ?

Cisco Employee

Re: Receiving error - Can't find applicable device package - in

Yes, you can copy the Cat3560.zip package from the PSU location to the active CV location. Then restart dmgtd.

318
Views
10
Helpful
10
Replies
This widget could not be displayed.