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New Member

RICS0001:Internal Error,unable to process the collected data from the devic

We have a large amount of 3550 switches that have recently started to fail on Inventory collection within RME. With the above error.

We are running RME 4.0.6 and the switches are running IOS 12.1(19)EA1a.

Is this related to the 3550 ENTITY-MIB bug that I have seen mentioned elsewhere on this forum.

I have tried removing and re-adding the devices to RME the first inventory collection seems to work, but subsequent collections fail with the above error.

I've attached an extract from the IC_server.log which I think details my problem.

Any help appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: RICS0001:Internal Error,unable to process the collected data

This looks like CSCsm97530. A patch is available from the TAC.

7 REPLIES
Cisco Employee

Re: RICS0001:Internal Error,unable to process the collected data

This looks like CSCsm97530. A patch is available from the TAC.

New Member

Re: RICS0001:Internal Error,unable to process the collected data

I got the patch from TAC, however, it doesn't appear to fix the same issue with 7206 or 6506 devices. Would there be another bug/patch for these devices?

Cisco Employee

Re: RICS0001:Internal Error,unable to process the collected data

There could be numerous issues for RICS0001 issues. The error I saw in the log was related to this bug. If you have a TAC SR open, have them look at the errors for the other devices. If those devices are affected by this same bug, you may have to remove them from RME and re-add them to get the patch to have an effect.

New Member

Re: RICS0001:Internal Error,unable to process the collected data

Thanks Joe.

New Member

Re: RICS0001:Internal Error,unable to process the collected data

Hello,

IS it possible if i had this IC_Server.log for my customer, that you tell me if the bug CSCsm97530 involved too for this LMS.

I'm ready to open a another thread if needed.

Richard T from Telindus.

Cisco Employee

Re: RICS0001:Internal Error,unable to process the collected data

Yes, you will need to start a new thread.

New Member

Re: RICS0001:Internal Error,unable to process the collected data

Thanks,

I will open a new one.

Richard

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