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Community Member

RICS0001:Internal Error

Hi,

I run RME 4.1.1, I have the following error when I try to inventory a MCS 7825 : RICS0001:Internal Error,unable to process the collected data from the device. I attached the IC_Server.log.

regards,

Julien

6 REPLIES
Cisco Employee

Re: RICS0001:Internal Error

This could be related to CSCsm97530. You should contact TAC to get the patch for RME 4.1.1. Apply it, then remove the CCM from RME, and re-add it.

Community Member

Re: RICS0001:Internal Error

Joe,

My LMS instance is currently out of maintenance contract. Is there another way to get this patch?

Regards,

Julien

Cisco Employee

Re: RICS0001:Internal Error

No, this patch is only available through TAC.

Community Member

Re: RICS0001:Internal Error

I have RME 4.0.6. I did not want to open a TAC case and had seen things about increasing the SNMP timeout. I went into RME and edited the device attributes for the devices I was having problems with. 10 second timeout still failed, but a 30 timeout fixed the issue. hope that helps.

Community Member

Re: RICS0001:Internal Error

Thanks for the information, I will try.

Community Member

Re: RICS0001:Internal Error

I ran into this problem aswell (RICS0001:Internal Error,unable to process the collected data from the device.) when upgrading a 6509E with SUP720 to a later IOS version.

The solution was to remove and then add the device again via CS.

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