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RICS0001: Internal Error?

I have one Ciscoworks that one time ago don?t actualize the inventory. I have put this job manually but I have get the next error RICS0001: Internal Error?

I have get in Cisco web the next information

Message ID Error Message Probable Cause Possible Action

RICS0001 Cannot successfully

collect Inventory

Information for the

device.

Internal Error Try Collecting Inventory for the device

again. If the problem persists, in the log

directory look for IC_Server.log. Search

for the Device IP, you will see an

exception trace. Contact TAC with these

3 REPLIES
Cisco Employee

Re: RICS0001: Internal Error?

This looks like it may be bug CSCse52700. However, as mentioned in a post a couple of days ago, it would be good to know what specific device type this is happening for?

New Member

Re: RICS0001: Internal Error?

the equipment is a 4507R..this bug is for Ciscoworks or in the equipment version.???

Cisco Employee

Re: RICS0001: Internal Error?

This bug is for LMS and not the device. Can you try removing/re-adding the device to the RME inventory as a workaround?

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