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Community Member

RME 4.0.4 - Syslog Analyzer problem

On one of my CW LMS2.5 servers with RME4.0.4 installed I'm not able to see any syslog messages in the GUI, and the SyslogAnalyzer.log file is empty.

I can see that the syslog messages are added in the syslog.log file so it's probabply a problem with the SyslogAnalyzer.

I have restarted the SyslogAnalyzer process and even the entire server, but this does not help.

I'm running my CW on Windows Server 2003.

Any suggestions?

1 REPLY
Cisco Employee

Re: RME 4.0.4 - Syslog Analyzer problem

What do you see under RME --> Tools --> Syslog --> Syslog Collector Status

Is it showing any entries under any of the categories here?

You might want to enable debug for syslog:

Set logging level to "Debug" for SyslogAnalyzer and SyslogAnalyzerUI:

RME --> Admin --> System Preferences --> Loglevel Settings

Stop SyslogCollector and SyslogAnalyzer processes:

Common Services --> Server --> Admin --> Processes

In the $NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\classes\com\cisco\nm\rmeng\csc\data\Collector.properties file, set "DEBUG_LEVEL=DEBUG".

Restart the above processes and then look in the SyslogCollector.log and SyslogAnalyzer.log for any errors or messages being written

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