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RME 4.1.1 - PSIRT and EoS/EoL reports authorization failure

Hello group,

I have RME 4.1.1 installed and I am attempting to generate either a PSIRT or an End Of Sale/End Of Life report. I start the report from RME->Reports->Report Generator and input all the appropriate information (CCO user/pass, email, etc) and then click "Finish". I get the popup that says to get Report Jobs for the status of the report, and as fast as I can navigate to Report Jobs I see that the job failed.

So I check invreports.log and this line stands out in particular:

[ Fri Oct 01  13:45:38 CDT 2010 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,773,Authorization failure for ajschroedercom.cisco.nm.rmeng.util.NotAuthorizedUserException: ajschroeder

I do have my Ciscoworks server integrated with ACS, so I reregistered my apps with ACS, and restarted ACS and Daemon Manager with no luck, I even applied the patch described in the following doc: https://supportforums.cisco.com/docs/DOC-9080

I am confident that I am missing something, but I have no idea what. I have attached my invreports.log

As always, any help would greatly be appreciated,


AJ Schroeder

1 REPLY
Cisco Employee

Re: RME 4.1.1 - PSIRT and EoS/EoL reports authorization failure

This is CSCsm77700 which is fixed in RME 4.2.  I highly recommend you download the upgrade to LMS 3.2 from http://www.cisco.com/go/nmsevals .  However, a patch is available for RME 4.1.1 if you contact TAC.

http://wwwin.cisco.com/ios/cets/pdi/cbms/cdets/legend.shtml

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