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New Member

RME 4.2: PSIRT_EoX offline Report

Hi there,

actually I'm trying to use EoL-Report feature in RME 4.2.

Unfortunately the machine is not connected to the internet, therefor I tried to use the EoX-offline report feature.

Trying to download the required file (local_xml) via the state URL in docs (RME 4.2 Chapter 23) the link seems to be dead.

Download-Link:

http://www.cisco.com/pcgi-bin/front.x/eox/RME_PSIRT_DETAILS.pl?action=download

Doc-Link:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_resource_manager_essentials/4.2/user/guide/psirteox.html

Are there any other possibilities to download that required file?

Thanks for any feedback

Lothar

22 REPLIES
Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

New Member

Re: RME 4.2: PSIRT_EoX offline Report

Hi,

thanks for your feedback.

Unfortunately the link you provided does not work (Result in Browser-Window: Please refresh the page and try again).

I tried with Firefox and IE and a direct connection to the internet.

Could you please post the actual file in this thread?

Are there any possiblities to get the file (e.g. ftp-download, send via email-service, ...)

Thanks for any feedback.

Lothar

Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

I cannot post the file. I'll check with the RME developers to see if Cisco.com is having a problem. We have been experiencing problems with this data recently.

Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

Development is aware of the problem, and they are working with the Cisco.com team to fix it. The issue is that the size of the data file is too large, and the Cisco.com server is timing out.

New Member

Re: RME 4.2: PSIRT_EoX offline Report

Hi Joe,

thanks for this information.

Is it possible for you or the guys from DE to put the file on the ftp-server download site

for RME (ftp://ftp-sj.cisco.com/cisco/cw2000/patches/rme/) to workaround the problem for now?

We need that EoX-Information very urgent to create Reports for our customers.

Thanks for your good and fast support.

Best Regards

Lothar

Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

The data cannot be generated right now due to its size. When the issue is resolved, it will work for both you and us.

New Member

Re: RME 4.2: PSIRT_EoX offline Report

Hi there,

any news regarding this issue.

As we now need the EoX-Data, are there any possibilities getting the needed data?

Best Regards

Lothar

Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

It is still being worked on. The last update I received says it should be back online by the 29th of November at the latest.

Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

This has now been fixed, but there are some changes. First, you must download a zipped version of the file from:

http://www.cisco.com/cgi-bin/front.x/eox/RME_PSIRT_DETAILS.pl?action=zip

Then, unzip the file, and follow the regular instructions for installing it.

New Member

Re: RME 4.2: PSIRT_EoX offline Report

Hi Joe,

thanks for the update.

I tested the link you provided (IE and Firefox), but unfortunatly nothing happens except a blank window.

What should happpen?

Thanks for any feedback

Lothar

Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

It depends on how the browser behaves. The first thing you should get is a Cisco.com login page. Then, Firefox will auto-decompress the file, and display it as a text file. In IE 6.0, you may have to go to Tools > Internet Options > Advanced, and click "Restore Defaults". I'm getting the same blank page in IE 7.0. I still haven't found the option to make it work there.

Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

Try this URL:

http://www.cisco.com/cgi-bin/front.x/eox/RME_PSIRT_DETAILS.pl?action=zipdownload

You may have to refresh a bunch before the file actually downloads.

New Member

Re: RME 4.2: PSIRT_EoX offline Report

Hi Joe,

now I finally got the file.

Do you know how often this file will be updated?

Best Regards

Lothar

Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

The PSIRT list will be updated whenever there is a new advisory. The EOX data generally gets updated whenever a new EOX announcement is made. If you download the file once per month, you should be good.

New Member

Re: RME 4.2: PSIRT_EoX offline Report

Thanks Joe for your good support.

Lothar

New Member

Re: RME 4.2: PSIRT_EoX offline Report

Thought I'll re-use this existing thread even though I'm having slightly different issue.

I'd downloaded the EOX offline report and put it in the appropriate directory successfully. I'm also able to generate a PSIRT report successfully.

However, when I'm trying to generate a EOS/EOL report..it will always fail and the reason for failure is "Unable to get data from Local files. Check files are available or not. Try again later".

Looking at the job log, it shows "ERROR,[main],com.cisco.nm.rmeng.inventory.reports.util.EOXDBUtil,updateDevicetable,472,SQL Anywhere Error -638: Right truncation of string datacom.sybase.jdbc2.jdbc.SybSQLException: SQL Anywhere Error -638: Right truncation of string data"

It is very strange that the same offline file can generate PSIRT report but not EOX report..can someone shed some light on this please?

Thx very much in advance.

Cisco Employee

Re: RME 4.2: PSIRT_EoX offline Report

Please start a new thread for your issue.

New Member
New Member

Re: RME 4.2: PSIRT_EoX offline Report

Hi Joe,

unfortunately download of PSIRT_EoX offline files is still not possible.

Do you know whether there are any known problems?

Any possibility to get offline-files, as we need them for reporting?

Thanks a lot for your feedback

Lothar

Blue

Re: RME 4.2: PSIRT_EoX offline Report

In case you haven't seen this post from Joe:

https://supportforums.cisco.com/thread/2011333?tstart=30

New Member

Re: RME 4.2: PSIRT_EoX offline Report

yjdabear,

many thanks for the update, that helped a lot

Best Regards

Lothar

Blue

Re: RME 4.2: PSIRT_EoX offline Report

Es war mir ein Vergnügen, Herr Mueller. I can't help it but remember this Louis De Funes moment

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