RME 4.3.1 upgrade

[Margaret Tonso]

I am trying to install the 4.3.1 RME upgrade and it conitually hangs on istall at the "Checking locked files" screen. I do have a TAC case open but so far, their suggestions have not helped. Has anyone run into this issue? I am running Ciscoworks LMS 3.2 on a windows box.

[Joe Clarke]

First, disable anti-virus software.  Then, set the Daemon Manager service to Manual, then reboot.  When the server comes back, try to do the installation.

[Margaret Tonso]

Yes, that's what TAC had me do to no avail. I also set the environment user variables to c:\temp...any other suggestions? Thanks in advance!