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RME archive error CM0055

I got this error for multiple devices even though the the devices archived correctly and current according to device center. but this error keep coming.  CM0055 Access permission denied for 10.106.161.253 Cause: Device may be deleted or in suspended state. Action: Manage the device in RME.  any idea!! Thanks in Advance.

7 REPLIES
Cisco Employee

Re: RME archive error CM0055

In what state are these devices in RME?  Do they appear under RME > Devices > Device Management > Suspended Devices or Conflicting Devices?

New Member

Re: RME archive error CM0055

they are all on Normall state, not suspended nor conflicting.    thanks

Cisco Employee

Re: RME archive error CM0055

On what device types is this happening?  On what config types?  Post screenshots of the error.

New Member

Re: RME archive error CM0055

all the devices are a switch. I have attached the screen shoot from Device center and RME device job result for specfic device. as you see on device center the device archived correctly as today but on the RME job result showing CM0055 error. I have 9 devices like this. thanks

Cisco Employee

Re: RME archive error CM0055

Post the EssentialsDM.log and EssentialsDM_Server.log.

New Member

Re: RME archive error CM0055

the log files attached

Cisco Employee

Re: RME archive error CM0055

I don't see any obvious errors here.  It could be that the database entries are messed up. Open a TAC service request so the database contents can be analyzed.  Some surgery may be required to fix this.  Alternatively, deleting this device from RME and re-adding it should resolve the problem.

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