Had the CiscoWorks server crash over the weekend, someone kicked the power cable out of the server. And am now seeing a problem with the RME Database.
When ever I try and connect to any pages that displays data from the database i get the following error:
HOME0002: Could not get database connection. Make sure that RME DB server is running. Check RMEHome.log for more details.
I have also noticed that I am no longer able to view device details through "devcie centre". I can see the "groups" the devices would belong to but not the devices under, when I expand "All Devices" there is nothing. Hopwever when I look at the discovery log I can see all my devices being discovered.
Everything points to a problem with the ACS integration, and not the database. Assuming you're using HTTP for the ACS protocol, it would be really helpful to see a sniffer trace of TCP traffic between LMS and ACS when you get this error.
If you are using HTTPS, then you should open a TAC service request to get the steps to enable ACS integration debugging.
Hi everyone, I would like to thank you in advance for any help you can provide a newcomer like myself!
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