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Community Member

RME Database Connection Error

Hi All,

Had the CiscoWorks server crash over the weekend, someone kicked the power cable out of the server. And am now seeing a problem with the RME Database.

When ever I try and connect to any pages that displays data from the database i get the following error:

HOME0002: Could not get database connection. Make sure that RME DB server is running. Check RMEHome.log for more details.

I have also noticed that I am no longer able to view device details through "devcie centre". I can see the "groups" the devices would belong to but not the devices under, when I expand "All Devices" there is nothing. Hopwever when I look at the discovery log I can see all my devices being discovered.

Any help would be greatly apprectaed.

Its LMS 3.0.1 on Win 2K3

Thanks

Jason

8 REPLIES
Community Member

Re: RME Database Connection Error

Here is an extract of the RMEHome.log file

Cisco Employee

Re: RME Database Connection Error

I'll bet if you shutdown dmgtd, you'll see an rmeng.log file in NMSROOT\databases\rmeng. If so, delete this file, then run:

NMSROOT\objects\db\win32\dbsrv9 -f NMSROOT\databases\rmeng\rmeng.db

After that, you should be able to restart dmgtd, and have RME work again.

Community Member

Re: RME Database Connection Error

When I stop the dmgtd process, the file rmeng.log is deleted.

I have run the command you mentioned but still no joy, same error messages..

Cisco Employee

Re: RME Database Connection Error

Please post the output of the pdshow command.

Community Member

Re: RME Database Connection Error

Here is the output of the pdshow command

Cisco Employee

Re: RME Database Connection Error

Everything points to a problem with the ACS integration, and not the database. Assuming you're using HTTP for the ACS protocol, it would be really helpful to see a sniffer trace of TCP traffic between LMS and ACS when you get this error.

If you are using HTTPS, then you should open a TAC service request to get the steps to enable ACS integration debugging.

Community Member

Re: RME Database Connection Error

Hi all, i got the same problem with my server, it runs over Solaris

HOME0002: Could not get database connection. Make sure that RME DB server is running. Check RMEHome.log for more details

I Attatched the log,

any help i will appreciate!

Regards,

Antonio Gutierrez

Cisco Employee

Re: RME Database Connection Error

Start a new thread for your issue.

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