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Community Member

RME Device Centre - HTTP 500 error

Hi There,

Attached is the following screenshot of an HTTP 500 error I get when selecting one of my devices in the device centre.

-Device is a Cisco 1841 Integrater service router

-Am Running LMS 3.1 on Solaris

- Ran a pdshow,all services are running

Hope you are having a great day

Joan

9 REPLIES
Community Member

Re: RME Device Centre - HTTP 500 error

Sorry forgot to attache the screen shot

Cisco Employee

Re: RME Device Centre - HTTP 500 error

This error points to no available configs for this device. Try going to RME > Config Mgmt > Archive Mgmt > Sync Archive, and run a sync archive job for this router. Make sure it is successful, then try and open the config.

Community Member

Re: RME Device Centre - HTTP 500 error

hi Joe, Ive tried this, and I can see the config, I saw your suggestion in one of the other posts. what else can I try ?

Cisco Employee

Re: RME Device Centre - HTTP 500 error

I'm confused. If you can see the config, then it's working, right?

Community Member

Re: RME Device Centre - HTTP 500 error

When accessing the configs using the following path :RME > Config Mgmt > Archive Mgmt > Sync Archive, I can see the configs, however when I go to device centre and select the device, I get the Http 500 error

Cisco Employee

Re: RME Device Centre - HTTP 500 error

It could be that there is some archive damage for this device. Are all devices affected, or is it just this one device?

Community Member

Re: RME Device Centre - HTTP 500 error

No there are around 10 devices that ive found on a network of 500 devices.

Community Member

Re: RME Device Centre - HTTP 500 error

Hi Joe, Do you have antything else I could try ?

Cisco Employee

Re: RME Device Centre - HTTP 500 error

Try deleting one of the affected devices from RME, then re-add it. See if the problem goes away.

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