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RME, failed to export Detailed Device Report to CSV file

Hello

I try to export a Detailed Device Report to a CSV. It failes:

<HTML><META HTTP-EQUIV="content-type" CONTENT="text/html;charset=utf-8">

<H1>HTTP Status 500 - </H1>
<HR SIZE=1 noShade>

<P><B>type</B> Exception report</P>
<P><B>message</B> <U></U></P>
<P><B>description</B> <U>The server encountered an internal error () that
prevented it from fulfilling this request.</U></P>
<P><B>exception</B> <PRE>java.lang.NullPointerException
com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction.perform(InventoryReportsAction.java:685)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
</PRE>
<P></P>
<P><B>note</B> <U>The full stack trace of the root cause is available in the
Apache Tomcat/5.5.17 logs.</U></P>
<HR SIZE=1 noShade>

<H3>Apache Tomcat/5.5.17</H3>

Exporting to PDF works OK.

CW is running on Windows server. RME is 4.3.1

Can anyone help?

  • Network Management
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: RME, failed to export Detailed Device Report to CSV file

IE 8.0 is not yet a supported browser.  Try with IE 7.0 or Firefox 3.

12 REPLIES
Cisco Employee

Re: RME, failed to export Detailed Device Report to CSV file

This could be a problem with your JSP cache.  Shutdown Daemon Manager, then delete all files and directories under NMSROOT/MDC/tomcat/work/Standalone/localhost.  Then restart Daemon Manager, and see if the problem persists.

--

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com

Re: RME, failed to export Detailed Device Report to CSV file

Thanks for the answer.

I did what you suggested, but unfortunately I got the same error again.  :-(

Cisco Employee

Re: RME, failed to export Detailed Device Report to CSV file

There is a potential bug in the code in this area, but I cannot reproduce the problem.  How many devices are you exporting?  What type of devices are they?

Re: RME, failed to export Detailed Device Report to CSV file

It's only one device.

Here's from Show version:

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASEK9-M), Version 12.2(53)SG1, RELEASE SOFTWARE (fc1)

cisco WS-C4510R-E (MPC8548) processor (revision 6) with 524288K bytes of memory.

For a test I tried with a WS-C2960-8TC-L and it gave same result.

Cisco Employee

Re: RME, failed to export Detailed Device Report to CSV file

What browser and version are you using?

Re: RME, failed to export Detailed Device Report to CSV file

Internet Explorer 8


Version 8.0.6001.18702
Krypt. 128-bit

I've just tried to install Firefox 3.6 on the server. With this it works OK.

Problem is, I cant install it on my worstation. Company restrictions.

Cisco Employee

Re: RME, failed to export Detailed Device Report to CSV file

IE 8.0 is not yet a supported browser.  Try with IE 7.0 or Firefox 3.

Re: RME, failed to export Detailed Device Report to CSV file

Thank you for the answer. I must see what my IT-department can come up with.

Just tried another IE:

I have the possibility to log in to Cisco Works via Citrix. Here is IE version 7.0.5730.13 used to open Cisco Works.
It gives the same error.

New Member

RME, failed to export Detailed Device Report to CSV file

Hi community,

I have Ciscoworks LMS 4.0.1 and I have the same problem.

According the documentation IE 8 is supported.

(http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/install/guide/instl.html#wp1585158)

Is there another issue then. Can you help to resolve the exception for CSV export? Is there a log for apache or tomcat to see?

thank you

Fabrizio

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