I have Cisco works SNMS version 1.5 installed on Windows 2000 server, I also have VMS version 2.3 installed on the same server and the VMS part is functioning perfectly.
The problem is related to RME inventory feature which doesn?t accept adding Cisco devices (routers or switches) and the devices' status doesnt get changed from pending to Managed; the RME version is 3.5. I'm receiving an error message related to DIServer when starting the server which I believe is related to my case, I tried to restart the system processes from under the Process Manager but this didn't help and I keep getting the error related to DiServer.exe
The DIServer.exe file exists under the Cisco works folder and I tried to run the executable manually thinking that it might help but unfortunately it did not. I also re-installed the RME again but this didn?t resolve my problem as well.
Attached are some snapshots which could be of help to understand my problem.
An application error of 0xc0000022 usually indicates a problem loading one of the required DLLs. This could be a permissions problem, or a DLL conflict. This can be caused by anti-virus software or even the Cisco Security Agent (if your policy is too restrictive).
As a first step, try temporarily disabling any anti-virus software and CSA (if installed), and see if the problem goes away. If it does, re-enable the AV software, and see if the problem returns. If you are able to isolate either AV or CSA, try tweaking the configurations so that DIServer properly starts.
If that does not pan out, I can provide an exhaustive list of DLLs used by DIServer, but it might be better to open a TAC Service Request as that may make things go more quickly.
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