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Community Member

RME Inventory collection - device sensed, collection failed

Hello, i have this problem with

cisco AP12XX. Some of the AP works fine some not.

I have checked the IOS version on two of them (one working and one not) it is the same version 12.3(7)JA1

Thanks a lot for your help

7 REPLIES
Cisco Employee

Re: RME Inventory collection - device sensed, collection failed

Post the IC_Server.log after performing an inventory collection to the failing AP.  What version of RME do you have?

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Community Member

Re: RME Inventory collection - device sensed, collection failed

Hello,

Here is my IC_Server.log

The version of RME is 4.0.6

And sorry but the IOS of those AP is 12.2(15)JA

The IP address for the failing AP is 10.10.0.23

Again thanks a lot for your help, waiting for your answer

Cisco Employee

Re: RME Inventory collection - device sensed, collection failed

You are seeing a timeout reading the FLASH-MIB.  Increase your SNMP timeout in RME to 10 seconds under RME > Devices > Device Management > RME Devices.  Edit the attributes for this AP, then do an inline edit, and change the timeout.  Be sure to save then apply the changes on the previous window.

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Community Member

Re: RME Inventory collection - device sensed, collection failed

Thanks, i'll try and let you know

Community Member

Re: RME Inventory collection - device sensed, collection failed

Great job, it works, but as i have 76 AP which behave the same, do i need to change this timeout value individually or is there any global solution to increase the timeout value.

Thanks

Cisco Employee

Re: RME Inventory collection - device sensed, collection failed

Yes, you can increase the global timeout under RME > Admin > System Preferences > RME Device Attributes.  However, if the device has already inherited and individual timeout value, the global values will not be used.

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Community Member

Re: RME Inventory collection - device sensed, collection failed

Again thanks a lot for your great help, now that i know what to do

i'll manage to make il works.

This case can be closed

Have a nice easter

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