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Cisco Employee

SAU vs SAS

what is the difference between SAU and SAS?

2 REPLIES
Cisco Employee

Re: SAU vs SAS

Both SAS and SAU contracts cover software products. SAS generally provides for maintenance upgrades where as SAU is more comprehensive, and covers major upgrades. However, not all products are covered under SAU.

Silver

Re: SAU vs SAS

Hi ,

The difference between SAS and SAU in a nutshell is that the SAU contract has the following access:

Software Center Access on CCO. Note however that the full product for Cisco software application products are not available through download on CCO. Only minor maintenance upgrades and patches are available as downloads on CCO. In order for customers to request an upgrade, they should use the Product Upgrade Tool located on CCO. Customers must have the SAU contract in their CCO profile, either as the Full Contract or as an Additional Contract, in order to use the Product Upgrade Tool .

The SAS contract however has:

This contract is sold to cover Cisco software products that are not sold as a part of a Cisco hardware platform, just like the SAU contract. The difference between the SAS and the SAU contract is that the SAS contract does not include major release upgrades. Customers are not entitled to upgrade from "release 1" to "release 2" of a product. Customers may get minor maintenance upgrades and patches only. In order to get an upgrade from one major release to another, the customer will have to purchase the upgrade through Cisco Customer Service or their sales channel.

Hope it helps you.

Thanks,

satish

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