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New Member

Service Check Timed Out (Nagios)

Greetings...I'm hoping I have this issued hammered out already...I'm thinking it's an IOS version issue.

We are monitoring our routers, switches and ASAs using Nagios.  We have six 6500 series switches that are not returning SMTP data to the Nagios server...error from Nagios is 'Service Check Timed Out'.  We also have three 6500 series switches that ARE returning SMTP data to the Nagios server.  There are very subtle differences from the 'debug snmp packet' to indicate something resembling packets out of sequence.  Yet, to my understanding UDP doesn't work that way anyway so, nothing conclusive from the debugs.

Working 6500

Dec  7 18:04:50: SNMP: Packet sent via UDP to 10.181.0.128

*Dec  7 18:04:50: SNMP: Packet received via UDP from 10.181.0.128 on Vlan2057

*Dec  7 18:04:50: SNMP: Get-bulk request, reqid 897652717, nonrptr 0, maxreps 10

entSensorValueEntry.1 = NULL TYPE/VALUE

*Dec  7 18:04:50: SNMP: Response, reqid 897652717, errstat 0, erridx 0

entSensorValueEntry.1.12 = 12

entSensorValueEntry.1.18 = 12

Broken 6500

Dec  7 18:04:50: SNMP: Packet sent via UDP to 10.181.0.128

*Dec  7 18:04:50: SNMP: Packet received via UDP from 10.181.0.128 on Vlan2057

*Dec  7 18:04:50: SNMP: Get-bulk request, reqid 897652717, nonrptr 0, maxreps 10

entSensorValueEntry.1 = NULL TYPE/VALUE

*Dec  7 18:04:50: SNMP: Response, reqid 897652717, errstat 0, erridx 0

entSensorValueEntry.1.12 = 12

entSensorValueEntry.1.18 = 12

In the end,

the working 6500s are running some revision of IPSERVICES IOS e.g.

(s72033_rp-IPSERVICESK9_WAN-M)

the non-working 6500s are running some revision of IPBASE IOS e.g.

(s3223_rp-IPBASEK9_WAN-M)

I'm going to try an upgrade to see if it resolves the issue unless someone has an alternate suggestion.  Thanks for reading!

Best of knowledge!
7 REPLIES
Hall of Fame Super Silver

Service Check Timed Out (Nagios)

I take it you mean SNMP data (vs. SMTP).

An IPSERVICES image has more feature support and all the MIBs that work with it won't necessarily work on a 6500 with an IPBASE image. What OID are you querying?

BTW, to change to IPSERVICES is a licensed product upgrade.

New Member

Service Check Timed Out (Nagios)

Thanks for the response Marvin...Indeed I mean SNMP data! 

Good to know that the upgrade may cost us.

Currently I'm querying Loopback 0 on the switch.

Best of knowledge!
Hall of Fame Super Silver

Service Check Timed Out (Nagios)

You're welcome.

If you let us know the exact image name (i.e. something like s72033-ipservicesk9-mz.122-33.SXI12.bin - you can query from cli with "show ver | i bin") we can check the supported MIBs in the IOS MIB locator like this:

http://tools.cisco.com/ITDIT/MIBS/MainServlet?IMAGE_NAME=s72033-ipservicesk9-mz.122-33.SXI12.bin

New Member

Service Check Timed Out (Nagios)

Thanks again...great tool you suggested...I'm working with these two....

System image file is "sup-bootdisk:s3223-ipbasek9_wan-mz.122-18.SXF12.bin"

System image file is "sup-bootdisk:s3223-ipbasek9_wan-mz.122-18.SXF14.bin"

I'm going to check out the MIB Locator now...

Best of knowledge!

Best of knowledge!
New Member

Service Check Timed Out (Nagios)

Just to clarify once more...

Working version..

System image file is "sup-bootdisk:s72033-ipservicesk9_wan-mz.122-18.SXF14.bin"

Non-working version

System image file is "sup-bootdisk:s3223-ipbasek9_wan-mz.122-18.SXF14.bin"

Best of knowledge!

Best of knowledge!
New Member

Service Check Timed Out (Nagios)

Narrowed it down using the MIB Locator to...

Working Version:

Release - '12.2(18)SXF14'

Platform Family - 'CAT6000-SUP720/MSFC3'

Feature set 'IP SERVICES SSH'

Non Working Version:

Release - '12.2(18)SXF14'

Platform Family - 'CAT6000-SUP32/MSFC2A'

Feature Set 'IP BASE'

Now I just need to know what I'm looking for LOL!

Best of knowledge!

Best of knowledge!
New Member

Service Check Timed Out (Nagios)

Just wanted to close this out...much has happened since my last post.

I went to Cisco TAC with this and though they didn't have a documented bug, they suggested an upgrade. 

"s3223-advipservicesk9_wan-mz.122-33.SXJ6.bin" was the latest I found.  It was a tough upgrade because I had 4 out of 5 PoE modules fail!  Nevertheless, after we RMAd the modules we upgraded the switch successfully and it resolved the issue. 

Best of knowledge!

Best of knowledge!
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