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SNMS 1.5 : 500 Server Error ( bug: CSCin47836)

xambo-b
Level 1
Level 1

This error appears when i launch the module Software Management.

(Detail: Error: The requested URL cannot be reached because Premature end of script headers: c:/program files/cscopx/cgi-bin/swim/swd/device_selection_expert.pl)

How resolve this Problem?

Thanks a lot

2 Replies 2

David Stanford
Cisco Employee
Cisco Employee

The bug you referenced above does not seem to be related.

Can you try enabling swim debugs to collect more info:

1. Go to RME> Administration> Software Management> Edit Preferences and check the "Turn Debugging on" box.

2. Run the job for the device and then when it fails have a look at the following file:

NMSROOT\temp\swim_swd.log.

Any errors stand out?

Additionally, get the error_log and perlerr.log. These will show any Perl or CGI header errors that might be encountered.

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