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New Member

softaware manageemnt

Hi frends,

I am using Cisco works 2.5 with RME 4.0.3. I wanna to IOS of my all switches and router in my repository. When i schedule or start job for this than it is failed and gives following error"Processing Device : B4S2924sw1

Start Time : Mon Oct 16 16:13:38 GMT+05:30 2006

Device is locked for exclusive access.

The supported protocols for image transfer are: RCP,TFTP,SCP

Connecting to the device using SSH...

Couldn't connect to the device

Cause: SWIM5001: Cannot connect to the device 192.168.100.7 using SSH.

Skipping the image import from this device.

Image Import Operation Failed

Device is unlocked.

Device Import Result : Failed

End Time:Mon Oct 16 16:14:09 GMT+05:30 2006

SWIM0036: Could not add this image to software repository.

".

Plz tell me how i check all this stuff and which configuration i have to check ??? and if any configuration has to be added than tell me how i add it?

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: softaware manageemnt

Yes, you can download the mega-patch installer from Cisco.com. It requires LMS 2.5.1.

15 REPLIES
Cisco Employee

Re: softaware manageemnt

It lookas as though you've checked the "Use SSH for software image upgrade and software image import through CLI." checkbox. If you do not have SSH configured on your devices, uncheck this, and SWIM will use telnet for any CLI access it needs.

New Member

Re: softaware manageemnt

Hi clarke,

thanx for solving my problem. Plz tell me one more thing that as i wanna to download some IOS from Cisco.com than it is giving error that chaeck ur cisco.com credentials.... so plz guide me how can i do it?

thanks

Cisco Employee

Re: softaware manageemnt

You must be able to login to the Cisco.com Software Center using your Cisco.com credentials. If you are using a proxy, be sure to configure that in CiscoWorks with correct proxy credentials (if required). Note: we only support Basic proxies. Proxies that use NTLM authentication will not work with CiscoWorks.

New Member

Re: softaware manageemnt

Hi clarke,

Can u tell me where and how i can configure proxy in cisco works?

thanks

Cisco Employee

Re: softaware manageemnt

Common Services > Server > Security > Proxy Server Setup

New Member

Re: softaware manageemnt

Thanks clarke,

Can i download image in repository through cisco.com direct mean no proxy server.

one more thing that when i m adding images from my network than for one device it is showing following error"Processing Device : B4S2924sw1

Start Time : Mon Oct 30 13:55:45 GMT+05:30 2006

Device is locked for exclusive access.

The supported protocols for image transfer are: RCP,TFTP,SCP

Connecting to the device using TELNET...

Connected successfully.

Importing the image c3550-i9q3l2-mz.121-22.EA1a.bin from the device flash into the Software Repository.

Failed to create an empty temp file in RCP specific directory.

Cause: java.io.IOException: CreateProcess: cmd /c C:/PROGRA~1/CSCOpx/bin/crmrsh.exe addrhost 192.168.100.7 cwuser error=5.

Image will be copied to rep_sw_4323057713550255372 using TFTP.

Copying c3550-i9q3l2-mz.121-22.EA1a.bin from flash to tftp://196.1.105.200/rep_sw_4323057713550255372

Failed to import the image c3550-i9q3l2-mz.121-22.EA1a.bin from device.

See C:\PROGRA~1\CSCOpx\files\rme\jobs\swim\1213\B4S2924sw1_telnet.log for the output from the device on which the image transfer failed.

Image will be copied to rep_sw_4323057713550252950 using SCP.

Copying c3550-i9q3l2-mz.121-22.EA1a.bin from flash to scp://196.1.105.200/C:/PROGRA~1/CSCOpx/temp/rep_sw_4323057713550252950

Failed to import the image c3550-i9q3l2-mz.121-22.EA1a.bin from device.

See C:\PROGRA~1\CSCOpx\files\rme\jobs\swim\1213\B4S2924sw1_telnet.log for the output from the device on which the image transfer failed.

Image Import Operation Failed

Device is unlocked.

Device Import Result : Failed

End Time:Mon Oct 30 13:56:16 GMT+05:30 2006

SWIM0036: Could not add this image to software repository."..

plz tell me how can i get rid off this error.

thanks

Cisco Employee

Re: softaware manageemnt

You must first grant casuser access to execute C:\WINDOWS\system32\cmd.exe. After that, if you are running Windows 2003 SP 1, you must upgrade to LMS 2.6.

New Member

Re: softaware manageemnt

..

New Member

Re: softaware manageemnt

Hi clarke,,,,

Is it free to upgrade LMS 2.5 to 2.6??

Cisco Employee

Re: softaware manageemnt

Yes, you can download the mega-patch installer from Cisco.com. It requires LMS 2.5.1.

New Member

Re: softaware manageemnt

Where do I get this "mega-patch installer"?

Did you mean yes "IF" you have a CURRENT service contract?

Cisco Employee

Re: softaware manageemnt

2.6 mega-patch is located here:

http://www.cisco.com/cgi-bin/tablebuild.pl/lms26

New Member

Re: softaware manageemnt

Thank You davistan, that worked. However I'm unclear as to if this is a "free" upgrade for LMS 2.5/2.5.1 users.

Our SAS expired a few months ago and I don't want to get socked with an astronimical upgrade fee for blatenly clicking "Accept" on the License Agreement download page. Please clarify.

Cisco Employee

Re: softaware manageemnt

Hi,

If you have access to this link they should be able to get this for free. This is like downloading a service pack or IDU for LMS. Its not like ordering a product through the upgrade tool where you have to enter your SAS contract #. If your CCO allows you to get there then you can download it and install it. You won't get charged with a fee.

New Member

Re: softaware manageemnt

Roger that! You've been extremely helpful! Thank You!

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