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SSO failed

rice.randy
Level 1
Level 1

Error:SSO AS is unreachable. Using non SSO.

The cert on CW was somehow changed to another host and CW was restarted. I changed the host name back to its original name and restarted CW, but the sso error still appears when accessing peers.

3 Replies 3

Joe Clarke
Cisco Employee
Cisco Employee

Where did you change the hostname? Changing a cert hostname means you had to regenerate the cert. In this case, you must reaccept the cert on your SSO peer server before SSO will work again.

I changed it in Server, Security, Certtificate Setup. So I need to re accept the cert on my peer servers?

Yes. If this was the master, you need to delete the old cert, then reaccept the new one on all slave machines. If this was a slave, you only need to delete and reaccept on the master.

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