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Community Member

Unable login to ciscoworks LMS 4.0

Hi all,

when i try to login to ciscowork homepage:

http://acs01:1741/cwportal/c/portal/login

it diplayed error :

HTTP Status 404 - /cwportal/c/portal/login


type Status report

message /cwportal/c/portal/login

description The requested resource (/cwportal/c/portal/login) is not available.


Apache Tomcat/5.5.29

 

any suggestions ?

 

thanks

 

12 REPLIES
Cisco Employee

Hi ,Try to Reboot the server

Hi ,

Try to Reboot the server once  (if not tried before)

share the below information:

-output of pdshow

-md.properties

- apache.log  ,error.log  and stdout.log

 

Thanks-

Afroz

**Ratings Encourages Contributors ***

 

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Community Member

Hi Afrahmadi'd reboot the

Hi Afrahmad

i'd reboot the server but it still same issue.

now i'm trying re-install it to make sure, i clean my server before, e..g.  registry, folder installation, if the problem still exist i'll send the information.

thanks for response

 

 

Regards,

manao

Community Member

Hi Afrahmadafter i re

Hi Afrahmad

after i re-installed it, the tomcat servlet engine service cannot start, it shows

"The Ciscoworks Tomcat servlet engine service on local computer started and then stopped".

I've try restart daemon manager but still same problem.

Really appreciate for any advice.

 

 

 

Regards,

Manao

Cisco Employee

Hi Manao, Share the

Hi Manao,

 

Share the Installation.log .

In the meantime try to REBOOT is once and see if the tomcat and Apache works this time .

Is the server running under Domain ?

 

Thanks-

Afroz

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Community Member

Hi AfrozI've try reboot it

Hi Afroz

I've try reboot it but its didn't work.

This server is not running under domain.

 

here i attach installation.log

 

Regards,

Manao

Cisco Employee

Did you installed LMS after

Did you installed LMS after login to the server as "local Administrator" ?

I can see below errors ::

ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\ipm\orig\odbc.tmpl  ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\ipm\orig\odbc.tmpl  ERROR: Failed to authenticate [ipm] database. ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\rmeng\orig\odbc.tmpl  ERROR: Failed to open C:\PROGRA~1\CSCOpx\databases\rmeng\orig\odbc.tmpl  ERROR: Failed to authenticate [rmeng] database.

 

doesn't seems to be a clean Install.

 

Thanks-

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Community Member

Dear Afrozyes, i installed

Dear Afroz

yes, i installed from local admin,

How i fixing it ?

 

Regads,

Manao

Cisco Employee

I would suggest to Re

I would suggest to Re-installed it..

 

Follow below recommedations during the installation

  1. You should be logged in as a LOCAL ADMINISTRATOR account.

 

  1. Only the Essential windows program and services should be checked on the Server for DEP. See the below Image:

Attached

 

 

 

  1. Have the TEMP and TMP variables set with a short length. It is required because the normal default variables sometimes exceeds 32bit character length and have the installed hampered which uses command prompt at the background to invoke various tasks (they should be made sort such as C:\WINDOWS\TEMP and C:\WINDOWS\TMP):

Attached

 

 

  1. Please have almost all the 3rd party software’s services disabled till the time updates/install is in progress, specially Avti-Virus programs.

 

 

Thanks-

Afroz

 

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Community Member

OKI'll trying to re-install

OK

I'll trying to re-install it as your suggestion.

 

Regards,

mana

Community Member

Hi Afroz,. I just re-install

Hi Afroz,.

 

I just re-install it and follow your recommendations, but still same error , it doesn't work. Tomcat servlet service cannot start

 

Regards,

manao

Cisco Employee

Hi Manao, try to re

Hi Manao,

 

try to re-registered the Apache as below::

To Unregistered::

pdreg -u Apache


to registered :
C:\PROGRA~2\CSCOpx\MDC\Apache\bin>pdreg -r Apache -e "C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe" -f "-d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL" -d TomcatMonitor ( one command)

 

Assuming C:\Progra~2   is  the NMSROOT

 

To veify the registraion ( you can run the below command before you register as well to compare) :

C:\PROGRA~2\CSCOpx\MDC\Apache\bin>pdreg -l Apache
        Process      = Apache
        Path         = C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe
        Flags        = -d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL
        Startup      = y
        Dependencies = Tomcat

 

if above does not work, share the below info:

sreen shot of  LMS services from "services.msc" window

installtion logs

 

Thanks-

Afroz

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Community Member

Hi Afroz Here i attach you

Hi Afroz

 

Here i attach you Lms services and installation log

 

 

Regards,

Manao

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